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Front-of-House (FOH) Training & Service Manager (F&B)

Our Clients

The FOH Training & Service Manager will design, implement, and lead customer service, upselling, and hospitality training programs to maintain premium service delivery across all F&B locations.

Key Responsibilities

  • Design comprehensive training modules focused on FOH F&B operations, guest hospitality, service recovery, and upselling.
  • Audit and enforce guest service standards across all branches through regular site visits and evaluations.
  • Train and mentor Store Captains, Floor Supervisors, and frontline F&B service staff.

Qualifications

  • Degree in Hospitality Management, HRM , or a related field.
  • At least 5 years of managerial experience leading training and FOH service operations within the F&B sector.

Vacancy posted 2 days ago
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