Sales Transformation Consultant - Salesforce
Full-time
Bravissimo Resourcing Inc.
Sales Transformation Consultant – Salesforce
Qualifications:
- At least 5 years’ experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)
- Salesforce Certification is good to have
- Must have worked on Proposals and contributed to business development work
- Must have managed large teams and support the growth of new offering and capability
- Strong oral and written communication skills, including presentation skills
- Has an inquisitive nature with a strong desire to learn
- At least delivered 3-5 CRM transformation program
- Leverage expertise in designing key tools: Apply years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation
- Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.)
Key Responsibilities:
- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc)
- Deploy understanding of detailed SFDC configuration: Use customization and SFDC architecture & landscape
- Use prior experience with Salesforce lightning configuration : Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.
- Work with the client and implementation team : for conduct design sessions, require gathering and grooming, give regular working demo’s to all stakeholders, solution design and implementation activities
- Be a member and/or lead the project delivery workstream across phases
- Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant
Vacancy posted 14 hours ago
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