Service Delivery Sr. Specialist - Time & Labor

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

This role is primarily responsible for providing moderately complex to complex support to the day-to-day time and labor process to ensure accurate posting of timecard transactions based on relevant policies, regulations, and standard processes. 

• Performs simple to complex time and labor processes to support the overall timekeeping services in compliance with service level agreement, process, policies, procedures & regulations for country supported.
• Approve timesheets and verifies attendance or hours worked in line with standard methodologies and processes, including reconciliation and audit.
• Lead & perform weekly close process to ensure accurate posting of timecard transactions.
• Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
• Monitor completion of regular reports for timekeeping transactions.
• Answers complicated to complex timekeeping inquiries using company systems based on standard procedures.
• Escalates issues and recommends resolutions to the Team Lead in a timely manner.
• Reviewing the changes/updates and responsible in creating new SOP/DTP
• Proactively work on identifying issues, assists in investigating and proposes alternative resolution in resolving common and unusual issues.
• Contributes and support in generating simple to complicated CI initiatives to streamline processes, improve customer experience, and increase productivity.
• Participates in data gathering for audit-related activities, such as SOX & EY Audit.
• Contributes specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
• Performs ad hoc tasks as requested or assigned and provides recommendations for standardization and efficiencies.
• Process simple to complex SNOW requests pertaining to timekeeping, including monitoring and closing of cases.
• Under moderate supervision, performs comprehensive duties that require extensive and diversified experience and the ability to make independent decisions.
• Monitor and Approve Oracle Time & Labor Interface reports
• Acts as the Process SME - supports junior team members, other work streams and functions in solving complex issues and tickets. Provide expert insights to team leads on root cause of errors, and processes fixes. Provide recommendations on how to improve processes and work flows.

Qualifications

• Bachelor’s degree at least 4 years of relevant work experience
• Advanced proficiency in MS Office tools
• Advanced working knowledge and understanding of Timekeeping processes and procedures.
• Experience in stakeholder and client management is an advantage.
• Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred.
• Advanced knowledge in HR systems, preferably Oracle, ADP, and ServiceNow.
  

Additional Information

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM  

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options ,  well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. 

What makes AECOM a great place to work  

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.