Retail Account Specialist
Full-time
Metacom Careers
Now Hiring: Customer Service Representative – Retail Apparel Account
Join our growing team and build your career in the BPO industry! We are looking for customer-oriented professionals who are passionate about delivering excellent customer service in a fast-paced retail environment.
Position Details
- Position: Customer Service Representative (Blended Support)
- Industry: Retail Apparel / Athleisure
- Work Setup: Permanent Onsite
- Location: Greenhills, San Juan
- Shift: Night Shift
- Employment Type: Full-Time, Permanent
- Salary Package: PHP 20,400 – PHP 23,400 , including up to PHP 3,000 performance bonus.
Key Responsibilities
- Provide exceptional customer support through voice, chat, and SMS channels.
- Assist customers with product inquiries, orders, account concerns, and issue resolution.
- Deliver accurate information while maintaining a high level of customer satisfaction.
- Meet performance, quality, and productivity standards.
Qualifications
- High School Graduate (Old Curriculum) or ALS Graduate.
- At least 6 months of BPO experience .
- Willing to handle blended support (voice, chat, and SMS).
- Sales experience or background is an advantage.
- Interest or knowledge in sports products is preferred.
- Excellent communication and customer service skills.
- Willing to work on a shifting schedule, including night shifts.
- Must be available for permanent onsite work.
- Working students are not eligible for this role.
If you meet the qualifications and are looking for a rewarding career opportunity, we encourage you to apply today and become part of a dynamic customer service team.
Vacancy posted 8 hours ago
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