Account Officer (Banking/Finance/Forex)

Work Location: Makati City

Work Setup: Hybrid | Monday - Friday | Dayshift

Job Description:

The Account Officer will manage and develop corporate/client relationships within a financial services environment. The role will be responsible for handling client accounts, understanding financial requirements, coordinating transactions, providing timely assistance, and ensuring a high level of service throughout the client relationship.

The ideal candidate should have experience in banking, financial services, foreign exchange, payments, remittance, investment, or other related financial institutions.

Key Responsibilities:

B2B Sales & Client Acquisition

• Identify and develop potential business-to-business (B2B) clients through prospecting, referrals, networking, market research, and other business development activities.
• Generate new leads and convert qualified prospects into active clients.
• Conduct client meetings and presentations to understand business requirements and introduce appropriate financial products or services.
• Build and maintain a healthy sales pipeline and regularly monitor prospects throughout the sales cycle.

Client & Account Management

• Manage relationships with assigned corporate and business clients and serve as a primary point of contact for account-related concerns.
• Understand clients' business operations, financial requirements, transaction patterns, and service expectations.
• Maintain regular communication with clients to strengthen relationships and encourage long-term business partnerships.
• Respond to client inquiries and coordinate with internal teams to resolve account or transaction-related concerns.

Foreign Exchange & Financial Services

• Develop a working knowledge of foreign exchange products, currency conversion, rates, and related financial services.
• Understand clients' foreign currency requirements and identify appropriate solutions based on their business needs.
• Assist clients with foreign exchange and other financial transactions.
• Coordinate with treasury, dealing, operations, and other internal teams regarding rates, transaction requirements, and execution.

Compliance & Risk Management

• Ensure all client and transaction activities comply with company policies and applicable banking and financial regulations.
• Follow established KYC, AML, client verification, and transaction monitoring procedures.
• Ensure required client documentation is complete, accurate, and up to date.
• Escalate unusual transactions, discrepancies, compliance concerns, or potential risks to the appropriate team.

Qualifications:

• Bachelor's degree in Finance, Business Administration, Economics, Banking & Finance, Accounting, or a related field.
• 2–5 years of relevant experience in banking, financial services, fintech, payments, remittance, investment, foreign exchange, or a related industry.
• Proven experience in B2B sales and new client acquisition.
• Experience prospecting, generating leads, conducting client presentations, and converting prospects into clients.
• Strong background in relationship management and client-facing sales.
• Experience handling corporate, SME, institutional, or other business clients is highly preferred.
• Strong understanding of financial products, transactions, and client servicing processes.
• Good numerical and analytical skills with strong attention to detail.
• Excellent communication, presentation, negotiation, and interpersonal skills.