Kinaxis Support Specialist
Temporary
Xurpas Enterprise
Roles & Responsibilities
Incident Management & Resolution
● Serve as the L2 point of contact for technical and functional issues related to Kinaxis
RapidResponse, specifically within Supply Planning modules.
● Diagnose, troubleshoot, and resolve complex issues involving:
● Data integrity
● Kinaxis control tables
● Configuration (workbooks, scorecards, custom calculations)
● Performance issues (data loads, application speed)
● Analyze complex system logs, trace files, and application data to identify root
causes.
● Manage and track incidents throughout their lifecycle, ensuring timely communication
and adherence to SLAs.
System Maintenance & Optimization
● Assist with regular system health checks, performance tuning, and optimization of
Kinaxis solutions.
● Collaborate with L3/Development teams to resolve critical defects and implement
system enhancements.
● Support application upgrades, patches, and deployment of new functionalities.
Knowledge Management & Mentorship
● Create and maintain high-quality Knowledge Base Articles (KBAs), technical
documentation, and runbooks for recurring issues.
● Provide guidance and training to L1 support staff to improve first-call resolution rates.
Collaboration & Communication
● Communicate complex technical issues and resolutions effectively to non-technical
stakeholders.
● Act as a liaison between business users and technical development teams.
Required Skills & Qualifications
● Strong experience supporting Kinaxis RapidResponse, particularly in Supply
Planning with at least 3 years of experience
● Experience in L2/L3 application support, functional consulting, or Kinaxis
administration.
● Solid understanding of supply chain planning processes.
● Hands-on experience with incident management and root cause analysis.
● Strong communication and documentation skills.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Kinaxis Support Specialist in Taguig vacancy
- ...point of contact for technical and functional issues related to Kinaxis RapidResponse, specifically within Supply Planning modules. ●... ...critical defects and implement system enhancements. ● Support application upgrades, patches, and deployment of new functionalities...
- ...Japan-affiliated insurance agency specializing in insurance brokerage and related services. Position Details: Role: IT Support Specialist Industry: Insurance & Technology Services Location: BGC, Taguig City Schedule: Regular Salary: Php 25,000 gross...
- ...Job Title: Travel Support Specialist Department: Flights & Customer Success Location: Remote Employment Type: Full-time About Pay Later Travel At Pay Later Travel, we’re on a mission to make travel more accessible and stress-free. As an Australian...
- ...The Product Support Specialist plays a vital role in ensuring customers have a seamless experience with a company’s products. This position is responsible for providing technical assistance, troubleshooting issues, answering inquiries, and offering guidance on product...
- ...Job Description: Provide technical and operational support to customers and internal stakeholders. Handle customer concerns, inquiries, and service requests efficiently. Utilize HSM/HKS tools to troubleshoot and resolve issues. Document cases accurately and...
- ...COMPANY PROFILE: The Philippine branch acts as the support and distribution arm for growing the company’s international brands locally. It handles product importation, develops new business opportunities, assists sales efforts, and works with distributors and food service...
- ...Excellent command of spoken and written English • At least 2 years of working experience, preferably in an operational and client support role and/or immigration industry • Superb attention to detail and accuracy • Strong multi-tasking and organizational skills •...
- COMPANY PROFILE: An enterprise company and was established year 2019. The company operates in the Satellite Telecommunications sector. POSITION: Tax Compliance Officer INDUSTRY : IT Company WORK LOCATION: BGC Taguig WORK SCHEDULE: Monday to Friday (9:00AM...
- Provides assistance to customers by resolving inquiries, troubleshooting issues, and ensuring a positive customer experience through phone, chat, or email.
- ...Job Title: Technical Support Specialist (Mobile - AU) Location: BGC On site Shift: AU Business Hours (Early morning starts) Role Overview As a Mobile Support Specialist for our Australian campaign, you will be the frontline resolution expert for mobile...
- ...Key Responsibilities: Support channel partners and maintain strong business relationships Coordinate with internal and external stakeholders Assist with account management activities Provide timely updates and resolutions to partner concerns Ensure excellent...
- ...the Philippines. Currently, this bank is serving corporate and residential customers. Position: Mandarin-Fukien Financial Support Specialist Company Industry: BPO Company Work Location: BGC, Taguig City Work Schedule: Dayshift Schedule Salary: Php 45,000...
- ...Job Overview Provide financial and operational support for business projects and activities, ensuring accurate and timely execution of financial processes, compliance with company policies and audit requirements, effective reporting, and collaboration with internal...
24000 Php
...NOW HIRING: Digital Ads Support Specialist Are you experienced in handling digital platforms, online advertisements, and customer support? Join our team and grow your career in the digital and BPO industry! We are looking for passionate and detail-oriented individuals...- ...IT Technical Support Specialist J&T Cargo – BGC,Taguig Full-time Job Overview J&T Cargo is looking for a reliable and technically skilled IT Technical Support Specialist to support daily IT operations across office and logistics environments. The role...
- As a Customer Service Representative (CSR) – Healthcare Account , you will serve as the primary point of contact for patients, healthcare providers, or insurance members. Your role is to deliver exceptional customer service by addressing inquiries, resolving concerns...
- ...become part of a dynamic team that powers innovation and excellence across global industries. Position: Logistics & Planning Support Specialist Location: BGC | Hybrid Setup | 8:30 AM – 5:30 PM Salary: 40,000 PHP ( Still open for negotiation ) Main...
- ...A global financial services organization providing customer support solutions across banking and financial products. The company promotes... ...careers. Position: Spanish Financial Services Support Specialist Company Industry: Financial Services / Customer Support...
- ...to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version... ...better working world for all. On-site Technology Support Specialist (Associate) Enterprise Technology (ET) Enterprise...
- Business Growth and Development Identify and meet with prospective customers to determine needs and identify new opportunities. Participates in the setting of business plan objectives and benchmarks with regard to marketing, initiatives and sales activities. Ensure...
- ...What We Seek We are looking for a dynamic Client Support Specialist to join our client's customer service team supporting the Americas region . This role offers opportunities to learn, grow, and engage with clients across multiple platforms. Success in this...
- ...core expertise spans business consulting, systems integration, and a wide range of IT service solutions. Position: Customer Support Specialist Company Industry: BPO Company Location: Ortigas, Pasig City Salary Offer: Php20,000-Php25,000 Work Schedule:...
- ...What Sales Support Administration contributes to Cardinal Health Sales Support Administration is responsible for customer maintenance and support, sales quotas, and/or order fulfillment and adjustments. Job Summary Presource Is the kitting division of Cardinal...
- ...The Technical Support Specialist – Network is responsible for monitoring, maintaining, and supporting the organization's network infrastructure to ensure continuous, reliable, and secure business operations across all sites and locations. The role works closely with...
- ...A B2B Air Conditioning (AC) Technical Support Specialist manages commercial HVAC systems through start-up, technical support, client training, and preventive maintenance. Start-Up Services System commissioning: Overseeing initial power-up and configuration of commercial...
- ...Acts as a frontline bridge between users and the company's product architecture. Provides technical and customer service support for the company's technology solutions. Assists users with product issues and concerns and communicating steps to resolve problems. Requirements...
- ...clients by offering insurance products and related services tailored to their operational needs. Position: IT Staff / IT Support Specialist Company Industry: Insurance company Work Location: BGC Taguig City Work Schedule: Regular Schedule Salary: Php 25...
- ...Headcounts Needed: 10+ FTEs Industry: IT Consulting (BPO) About the Job: We are looking for a Nihongo Bilingual Customer Support Specialist to join our client's team and support US-based customers through voice-based customer service interactions. In this role, you...Remote job
- ...Must be a self-starter and loves to collaborate with the team and client Job Summar We are looking for a Vendor Support Specialist to support application deployment activities and coordinate with internal teams and external vendors. The role is responsible...
- Customer Service Representative – Retail Account Position Overview We are seeking professional, customer-focused, and motivated individuals to join our team as Customer Service Representatives for our Retail Account in McKinley, Taguig. As a Customer Service Representative...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Kinaxis Support Specialist. Be the first to apply!
