Sr Rep, Customer Order Mgmt

Internal Qualifications

• BA/BS degree preferred

• Achieved a minimum of Meet/ 3.0 on the last performance rating

• No PIPs; No DAs or ongoing prescriptive period

• Basic SQL knowledge - ability to run and modify queries

• Ability to process data entry work in multiple systems and applications ( i.e. TMS, SalesForce , SAP, etc.)

• Ability to work in a collaborative environment and train and coach others

• Ability to handle a fast-paced transactional environment

• 3+ years experience in related field

What is expected of you and others at this level ?

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

• In-depth knowledge in technical or specialty area

• Applies advanced skills to resolve complex problems independently

• May modify process to resolve situations

• Works independently within established procedures; may receive general guidance on new assignments

• May provide general guidance or technical assistance to less experienced team members

J ob Responsibilities and accountabilities

• F ollow s a decision tree that ranks data elements in order of success rate when determining the owner of a transaction (Billing Group, address, etc )

• Assign a Billing Group, facility, and a package direction to each shipment

• Fixes common problems such as vendors using the wrong account number

• Sends back matched transaction to GMT for auditing

• Research unmatched customer shipment transactions in order to identify appropriate PO # and/or cost center allocation detail , in order for transaction to be invoiced to customer 

• Research exception lines - Identify and root cause customer specific behaviors

• Develop solution(s) to fix issue(s)

• Participate in daily/weekly billing team meetings to review metrics, open issues etc. 

• Maintain team atmosphere conductive to a productive and positive work environment while achieving job responsibilities and goals 

• Demonstrates knowledge of financial processes, systems, controls, and work streams.

• Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.

• Possesses understanding of service level goals and objectives when providing customer support.

• Demonstrates ability to respond to non-standard requests from vendors and customers.

• Possesses strong organizational skills and prioritizes getting the right things done.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.