Trainer BPO
Full-time
Bravissimo Resourcing Inc.
- Strictly College Graduate of CEC, IT or any tech related courses
- Atleast 1 year Experience as a Trainer in BPO industry
- Experience in doing product specific training and/or upskilling
- Experience doing Training Needs Analysis is a plus
- Experience handling blended accounts
- Conduct new hire training for customer service, sales, or support representatives
- Deliver process and product training based on client requirements
- Create and update training materials, manuals, and presentations
- Facilitate classroom, virtual, and hands-on training sessions
- Assess trainee performance through tests, mock calls, and evaluations
- Provide coaching and feedback to trainees and endorsed employees
- Support nesting and transition phases after training
- Work with Operations and QA teams to align training with KPIs
- Track and report training progress and certification results
- Identify skill gaps and recommend refresher training
- Ensure compliance with company and client standards
- Assist in onboarding activities and orientation sessions
Core Duties
Vacancy posted 17 hours ago
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200 Php per day
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