Inside Sales Rep [2641-141224]

Company Overview LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients. Position Overview LevelUp is seeking a dynamic, results-oriented, and highly motivated Inside Sales Representative (ISR) to join our clients' newly established sales functions. In this role, you will act as a key extension of our clients' global commercial teams, responsible for driving revenue growth by engaging directly with existing accounting and audit firms within their installed base. This is a high-impact position often tied to the launch of new solutions. Initially, you will focus on managing high inbound demand, guiding current clients who have free credits through their conversion journey from free-to-paid accounts. You will help customers understand package tiers, address their questions, handle common objections, and close deals directly using CRM tools. Responsibilities will expand to managing portal escalations and executing targeted outbound campaigns to an installed base using usage-triggered events. The ideal candidate is comfortable with high-volume chat and email sales, holds a high standard of discipline for CRM logging, and possesses a strong curiosity to understand products beyond the surface level. If you are a resilient, target-driven sales professional looking to build a career in B2B SaaS sales, we want to hear from you. Role Details • Work Setup: Fully remote position with a standard 40-hour fixed-schedule work week. • Schedule: Requires flexibility to cover fixed, rostered night/mid-afternoon shifts across North American and European business hours, including Philippine holidays. Reference: 2641-141224 Responsibilities - Respond to high volumes of inbound chats and emails from existing clients utilizing free credits or trial periods. Take incoming phone calls when customers request direct conversations.

- Guide customers through package options, pricing tiers, and licensing models. Manage common objections using provided sales playbooks and close transactions using assisted checkout in CRM/sales tools. - Identify complex, multi-seat, or enterprise-level opportunities and route them seamlessly to named Account Managers, providing clear and detailed handover notes. - Document 100% of customer interactions, purchase intent, objections, and usage trends in CRM daily, maintaining high pipeline accuracy. - Handle "talk to someone" escalated requests arising from self-serve portals. - Run proactive outbound campaigns targeting an installed base based on usage triggers (averaging 40 to 60 touches per day across chat and email) and support seasonal marketing campaigns. - Consistently meet or exceed KPIs, including maintaining chat response times under 60 seconds, keeping deal cycles under 5 business days (initial phase) and 3 business days (subsequent phases), and maintaining a CSAT score above 4. 2. Qualifications & Experience - 2+ years of experience in B2B SaaS inside sales, chat sales, or high-volume inbound SDR/BDR roles, with a proven record of meeting or exceeding sales quotas and conversion metrics. - Experience closing deals over live chat (e. g. , Intercom or similar tools), demonstrating an ability to manage multiple simultaneous conversations with speed and accuracy. - Exceptional written English skills (clear, grammatically correct, and friendly) for chat and email, paired with confident, professional spoken English for calls. - Direct experience using Salesforce or a similar CRM daily to manage leads, opportunities, and log communication.