Customer Service Representative
Full-time
Metacom Careers
Description - Assist customers by providing information and resolving issues via phone, email, or chat.
- Maintain a positive attitude while assisting customers and ensuring their satisfaction.
- Document customer interactions and follow up on open issues to ensure resolution.
- Collaborate with team members to improve customer service processes and enhance the customer experience.
- Participate in training sessions to improve product knowledge and service skills.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field (preferably)
- Experience Level: No experience required, ideal for entry-level candidates
- Skills and Competencies: Proficient in English, excellent customer service skills
- Qualities and Traits: Strong organizational skills, team player, effective interpersonal skills
- Responsibilities and Duties: Ability to work effectively in a call centre environment
- Working Conditions: Flexible work hours including evenings and weekends may be required
Vacancy posted 18 hours ago
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