Optical Assistant French Bilingual
MicroSourcing
About the job Optical Assistant French Bilingual Discover your 100% YOU with MicroSourcing! Position: Optical Assistant French Bilingual
Work setup & shift: Remote | Shifting Schedule Why join MicroSourcing? You'll have:
Work setup & shift: Remote | Shifting Schedule Why join MicroSourcing? You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
- Guide customers through account creation, online navigation, and order placement in both French and English.
- Provide expert advice on frame styling, lens selection, and prescription interpretation.
- Verify prescription accuracy and check real-time product inventory to suggest alternative options when necessary.
- Resolve customer complaints, returns, exchanges, and refunds following established company procedures.
- Communicate order updates, delays, and tracking information professionally to manage client expectations.
- Maintain complete and confidential customer interaction records within Salesforce Service Cloud.
- Gather and forward client feedback to product and marketing teams to improve website UX and product offerings.
- B ilingual Fluency: Exceptional written and verbal communication skills in both French and English.
- Optical & Prescription Literacy: Direct ability to read, interpret, and explain optical prescriptions, lens types, and frame fittings.
- CRM Proficiency: Practical experience using Salesforce Service Cloud (or equivalent enterprise CRM) to log cases and track orders.
- Problem-Solving & De-escalation: Strong objection-handling and problem-solving skills to resolve customer disputes effectively.
- Data Security & Compliance: Strict commitment to keeping confidential records and customer financial data secure.
- Prior customer service experience within e-commerce, retail eyewear, or optometry practices.
- Familiarity with inventory tracking, order processing, and logisitics management systems.
- High attention to detail when auditing optical measurements and custom lens configurations.
- Adaptability to attend ongoing technical training on optical products and software tools.
Vacancy posted 7 days ago
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