Junior Operations Manager

This is a hybrid work setup.

 

Who we are:

Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Junior Operations Manager – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are not looking for someone to simply relay information or coordinate tasks. We need a Builder . This role is designed for a leader who is comfortable and experienced in building processes, scorecards, and workflows from scratch.

The ideal candidate functions like a Strong Project Manager : someone who can organize complex work, align all moving parts of their cluster, and drive independent execution. You aren't just a middleman; you are the driver of the initiative.

What you’ll be doing:

• Pioneering & Process Architecture: Take ownership of setting things up. You will build operational processes, scorecards, and workflows from the ground up for pioneering campaigns, new projects and existing accounts.
• Independent Project Leadership: Align all moving parts of your cluster. Like a Project Manager, you are responsible for making sure things actually get done, driving accountability across diverse teams.
• Strategic Partnership Management: Manage partner relationships in a meaningful way. You will actively collaborate with partners to move initiatives forward, contributing to strategy and making independent decisions that impact the business.
• Progressive Coaching & Culture: Lead with trust. You will manage employee issues through progressive coaching and development, rather than a "policing" approach.
• Critical Decision Making: Move beyond "relaying information." You are expected to think critically, analyze data for trends, and provide insights that improve operational efficiency and the team member experience.
• Growth & Impact: Operate with a growth mindset. At eFlexervices, we look at the bigger picture. You will ensure every action taken has a positive business impact and aligns with our trajectory as a growing company.

Qualifications and Requirements:

• The "Builder" Skillset: Proven experience in a "pioneering" environment where you had to structure processes and execution plans from scratch.
• Ownership Mentality: A track record of taking full ownership of outcomes. You are someone who doesn't wait for instructions but instead moves initiatives forward independently.
• Project Management DNA: Strong organizational skills with the ability to manage multiple moving parts and drive them toward a singular goal.
• Non-Punitive Leadership: A leader who understands that accountability is built through trust and coaching, not through fear or punishment.
• Experience: 5 to 10 years of supervisory or management experience in a BPO Company, RPOs, VA Agencies, or similar companies (US-based accounts preferred). 
• Communication: Exceptional verbal and written English, with the ability to lead high-level discussions with clients and stakeholders.

Benefits and Perks:

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!