Warranty and Parts Officer - Baguio City
Seaoil
Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Warranty and Parts Officer - Baguio City!
What is this role about?
The Warranty & Parts Officer supports aftersales operations by ensuring the accurate processing of warranty claims and efficient management of EV spare parts inventory, helping maintain service quality, compliance, and smooth repair operations.
What will YOU do?
Review service job orders and validate warranty eligibility based on BYD/MAPVI standards
Prepare, submit, and monitor warranty claims and reimbursement status
Maintain accurate documentation for warranty claims and support audit requirements
Monitor and manage EV parts inventory to maintain optimal stock levels
Coordinate with suppliers and logistics partners for parts procurement and delivery
Ensure timely availability of parts for service and maintenance activities
Track parts usage and warranty trends to support operational improvements
Assist in resolving customer concerns related to warranty claims and parts availability
Provide updates to the Aftersales Manager and perform other duties that may be assigned from time to time
What will YOU need?
Bachelor’s degree in Business, Supply Chain, Mechanical Engineering, or related field
At least 1–2 years of experience in automotive aftersales, warranty, or parts management
Knowledge of vehicle systems, repair processes, and inventory management
Strong attention to detail, organization, and coordination skills
Proficiency in Excel, Google Sheets, and dealership or inventory systems
Experience in EV or dealership operations is an advantage
Preferably with a valid driver’s license
Willing to be assigned in Baguio City
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