General Manager
Full-time
Dempsey Resource Management Inc.
Key Responsibilities
- Manage and supervise all departments including operations, sales, finance, compliance, and customer service.
- Ensure smooth execution of customs brokerage, logistics, and freight forwarding services.
- Implement and monitor ISO standards to maintain operational excellence and regulatory compliance.
- Drive business growth by identifying opportunities and strengthening client relationships.
- Oversee budgeting, financial planning, and resource allocation.
- Lead and mentor staff, fostering a culture of accountability, teamwork, and continuous improvement.
- Represent the company in industry events, networking activities, and client meetings.
- Provide regular performance reports and strategic recommendations to senior management.
1. Strategic Leadership
- Define and execute the overall operations strategy aligned with company growth targets
- Design scalable operational structures (teams, workflows, systems)
- Establish performance frameworks and long-term KPIs across all operational units
2. Operational Excellence & Systems
- Build and institutionalize SOPs, control systems, and process standardization
- Drive continuous improvement (efficiency, turnaround time, cost optimization)
- Oversee implementation of technology, automation, and data systems for operations
3. Compliance & Risk Management
- Ensure full regulatory compliance across all shipments (BOC, FDA, DA, and other agencies)
- Develop risk mitigation frameworks to reduce penalties, delays, and operational exposure
- Act as escalation authority for high-risk or complex shipments
4. Cross-Functional Integration
- Align Operations with Finance (billing, cost control, profitability tracking)
- Work with Sales/BD to ensure operational feasibility and proper client onboarding
- Ensure seamless coordination between departments to eliminate silos
5. Leadership & Organizational Development
- Build, lead, and mentor operations managers and team leads
- Establish accountability structures and performance management systems
- Drive a high-performance, process-driven culture
Qualifications & Skills
- Bachelor’s degree in Business Administration, Logistics, Customs Administration, or related field.
- 5+ years of experience in customs brokerage, logistics, freight forwarding, or supply chain management.
- Strong leadership and organizational skills with the ability to manage multiple departments.
- Knowledgeable in ISO standards and quality management systems.
- Excellent communication, negotiation, and presentation skills.
- Fluency in Chinese Hokkien or Mandarin is a strong advantage.
- Graduate of La Salle, Ateneo, UP, or international schools .
- Proficient in MS Office and familiar with CRM tools.
- Analytical mindset with problem-solving skills.
- Must be 37 years old or below .
Vacancy posted a month ago
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