Call Center Senior Associate
NTT DATA Services
• Act as the first line of support for customer issues and service requests.
• Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.
• Accurately document all incidents and actions taken in the ticketing system.
• Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi).
• Follow scripted resolutions and standard operating procedures from the Knowledge Base.
• Resolve customer issues within defined SLAs (Service Level Agreements).
• Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation.
• Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service.
• Participate in regular training sessions to stay updated on processes, tools, and technologies.
• Maintain confidentiality and comply with company data protection and security policies.
Vacancy posted 2 hours ago
Similar jobs that could be interesting for youBased on the Call Center Senior Associate in Metro Manila vacancy
- ...Handle and carefully respond to all customer inquiries via inbound calls and email - Provide excellent customer service through active... ...with customers QUALIFICATIONS - At least High school or Senior High school Graduate. - Preferable with at least 6 months of experience...
Career Professionals Inc.
Metro Manila8 days ago - We are mass hiring for Call Center Agents - Non Voice Account as prior in our Metro Manila sites! Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY! Responsibilities: • Resolve customer inquiries, concerns, or complaints effectively and escalate issues...
BPO Sapient NCR
Metro Manila15 days ago - MEYCAUAYAN BULACAN BPO HIRING | WITH OR WITHOUT CALL CENTER EXPERIENCE | PAID TRAINING | APPLY TODAY... ...Chat Support Representatives, Non-Voice Associates, Healthcare Associates, Financial... ...School Graduate (Old Curriculum) or Senior High School Graduate • College Undergraduate...
DreamBridge by JobsAvenuePH
Metro Manilaa month ago - CLARK PAMPANGA BPO HIRING | WITH OR WITHOUT CALL CENTER EXPERIENCE | PAID TRAINING | APPLY TODAY... ...Chat Support Representatives, Non-Voice Associates, Healthcare Associates, Financial... ...High School Graduate (Old Curriculum) or Senior High School Graduate • College Undergraduate...
DreamBridge by JobsAvenuePH
Metro Manilaa month ago - ...We are currently seeking a Customer Care Associate to join our team in Metro Manila, Quezon... ...interaction, and wrap up by inputting data for call history, sending messages to appropriate... ...AI, cloud, security, connectivity, data centers and application services. our consulting...
- Responsibilities: Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications. Collaborate with technology leads, developers...
- ...ensure customer satisfaction Candidate Requirements -At least a Senior High School graduate or College graduate -With or without BPO... ...service experience Apply Today Start your career as a Call Center Agent in Metro Manila with Bellsoft Global. Join our Sales Account...
Bellsoft Global Pasig
Metro Manilaa month ago 21000 Php
What's in it for you? • Competitive Salary packages • 20% Night Differential • HMO Day 1 (with up to 3 dependents) • Performance-based incentives • Allowance • Bonuses Job Responsibilities: • Respond to customer questions via phone, email, or chat, providing...Metacom BPO
Metro Manilaa month ago- ...innovation, creativity and excellence. As a Fund Servicing Associate within the Securities Services Operations, you will be responsible... ...internal onshore partners meetings, usually via conference call, ensure resolution of follow up items. Partner with client service...
- ...across functions to deliver change. As a Finance Operations Associate in Chase Travel, you will ensure the completeness, accuracy,... ...FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of...
- "Position Overview: As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers... ...for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required...
- ...experienced professional to join our team in the role of Private Equity Associate. In this role, you will: Reception of subscription orders... ...and processing of time-sensitive, high-value Capital Calls. Ensure that necessary controls are in place to mitigate the risks...
- ...that provide appropriate solutions and/or processing the work associated with this function. You will also be accountable for... ...People management experience ~2 years of experience in a call center environment, for call center roles ~ Preferred experience supporting...
- Job Description Shape the future of fund accounting by joining a dynamic team that supports institutional asset managers across the APAC region. Unlock your potential in a role that values precision, collaboration, and career growth. Bring your expertise to a team...
- ...meaningful operational ownership. As an Assistant Vice President (Associate II) in Trade & Working Capital Operations, Structured Trade ,... ...risk-based decision-making and ability to escalate to senior management in a timely manner. Demonstrate ability to analyze...
- ...preparation of SOPs / process transitions. • They may regularly interact with customers and first line management. • Takes escalated calls from providers/callers. • Develops tactical and operational plans to achieve key milestones in the project. • Ensures accurate...
- Job Description Make your mark by leading a critical custody trade operations team supporting some of the world’s most important institutions. You will help deliver an outstanding client experience by driving timely, accurate trade capture and settlement outcomes in...
- ...You will need to understand customer challenges and offer a solution accordingly. Cultivate a pipeline for new customers by cold calling, networking, and using various Social Media platforms. Monthly sales forecast preparation and submission. Meticulously use...
- ...attention to detail and problem-solving mindset to a role with meaningful visibility and growth opportunities As a Fund Accountant Associate (AVP) in the Fund Accounting team, you produce, validate, and deliver financial statements and Net Asset Value (NAV)...
- Job Summary The Transmission Line Lineman will provide technical support and site supervision during the tower erection and conductor stringing activities of the 230kV Palauig–Botolan Transmission Line Project. The role will focus on monitoring construction activities...
- Job Description Global Workforce Screening team is part of Global Security at JPMorgan Chase and responsible for screening. Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers, in partnership with ...
- ...continuous learning and empowers you to exceed client expectations. Take the next step in your career with us. As a Client Service Associate in our Commercial and Investment Banking team, you play a vital role in ensuring client satisfaction and business success. You...
- ...team in a fast paced and challenging area? As a Client Ops Associate II within Billing Operations, you will own timely fee billing... ...demonstrated abilities to influence and negotiate with peers and more senior professionals ~ Strong leadership skills, initiative, self-...
- ...businesses tell their stories visually, helping us set the standard for visual content worldwide. About the role: A Sales Associate is expected to provide amazing sales support to our customers worldwide . By providing guidance, building rapport, and...
- ...Banking Team is looking for experienced professionals to join us in our Metro Manila & VisMin office in the role of Account s Associate . In this role, you'll set up credit facilities, accurately manage loan details in the T24 system, and oversee daily...
- ...support organization through Tagumpay, our Philippines-based operations team. We are seeking a detail-oriented LIHTC Compliance Associate to support affordable housing compliance activities across our portfolio. About the Role The LIHTC Compliance Associate...
- ...Operations Associate (Philippines-Based, Remote) Location : Fully remote - Philippines Compensation : $1800 - $2,000 USD/month Working Hours : NYC Eastern time About the Company We help startups wind down with care. We partner with venture-backed startups...
- ...Investment Associate Makati | on-site | Monday to Friday Role Overview: The Investment Associate sources and evaluates investment opportunities, conducts financial and market analysis, manages due diligence, and supports deal execution and portfolio transition...
- ...About the Role We are seeking an experienced Senior Bookkeeper to oversee day-to-day financial operations and maintain accurate financial records. The ideal candidate has strong expertise in bookkeeping, accounts payable and receivable, bank reconciliations, payroll...
- ...expand your client engagement skills, and grow into broader leadership responsibilities. Job summary As a Fund Accounting Associate in the Fund Services team , you will support daily and monthly fund accounting processes, including net asset value calculation...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Senior Associate. Be the first to apply!
