Branch Supervisor
Full-time
International Toyworld Inc.
Responsible for assisting the Store Manager through effective administration of the department to achieve a smooth day-to-day operations and efficient customer service.
Sales Achievement Plan
- Meet and exceed the company’s sales goals and service standards on a consistent basis.
- Create additional sales opportunities by promoting and suggesting other appropriate items.
- Attend and participate in store meetings, company training sessions as required furthering the development of skills to meet the company’s objectives.
- Adhere to policies/standards to achieve the sales targets.
Customer Engagement
- Ensure high levels of customers’ satisfaction through excellent service.
- Spend most of his/her time on the selling floor meeting customers and assisting and managing staff.
Store Operations
- Consistently follow and abide by the company’s established registers and cash handling policies and procedures.
- Actively participate and support the company’s safety and security standards at all times.
- Assist in meeting the company’s brand image and housekeeping standards.
- Ensure promotions are accurate and in tune with company’s standards.
- Assist in the implementation of safety measures in consonance with corporate security standards for the safety and security of merchandise, customers and employees.
Merchandise and Stock Management
- Support and participate in the inventory management functions to include: receiving procedures, transfers, pricing procedures, product counts and physical inventories as required.
- Maintain inventory and ensure items are in stock.
- Assist Store Manager in coordinating with the Warehouse Supervisor to ensure that warehousing activities are conducted in line with standard procedures and facilitated based on selling requirements.
People Management
- Organize and distribute staff schedules.
- Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
- Ensure that subordinates comply with company policies including but not limited to work uniform and grooming.
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 1-3 years of supervisory or management experience in a retail or service environment.
- Skills and Competencies: Strong leadership, communication, and problem-solving skills; proficiency in Microsoft Office.
- Working Conditions: Office and retail environment, may require evening and weekend hours.
- Qualities and Traits: Team-oriented, detail-focused, adaptable, and driven.
Vacancy posted 16 days ago
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