Customer Service Supervisor
Full-time
Gratitude Jobs Ahead HR Inc
Description - Oversee daily customer service operations to ensure high-quality service delivery.
- Train and mentor customer service representatives, providing guidance on best practices.
- Resolve customer issues and complaints efficiently, escalating when necessary.
- Analyze customer feedback and implement improvements to enhance service quality.
- Manage scheduling and staffing to ensure adequate coverage during peak hours.
Requirements
- Educational Qualifications: Diploma in a relevant field
- Experience Level: 0–2 years in BPO sector
- Skills and Competencies: Proficiency in English, excellent customer service skills, strong scheduling abilities, effective problem-solving skills
- Responsibilities and Duties: Ability to train and support staff in customer service roles
- Qualities and Traits: Strong leadership and interpersonal skills
Vacancy posted 20 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Supervisor in Muntinlupa vacancy
- ...account activities, preventing fraudulent transactions, ensuring compliance with client policies, and driving team performance to meet service level agreements (SLAs) and key performance indicators (KPIs). Key Responsibilities: Lead, coach, and mentor a team of...
- ...Description Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Manage customer interactions via phone, email, and chat in a professional manner. Document and maintain records of customer interactions and transactions...
- ...laboratories around the world. Job Description The Customer Master Data (MDM) Supervisor is responsible for leading the Customer Master Data team... ...Lead and supervise Customer MDM operations to ensure service delivery meets agreed SLAs and KPIs. Review, approve,...
- ...A customer Service Representative serves as the main point of contact between a company and its customers. Their job is to ensure customers... ...Maintain customer records and update account information Escalate complex issues to supervisors or relevant departments...
- ...A Customer Service Representative (CSR) acts as the primary link between a business and its customers. They handle inquiries, process orders... ...Escalation: Relegate unique or highly technical cases to supervisors or the appropriate departments. Essential Skills &...
- ...Employment Type: Full-Time Department: Customer Support / Non-Voice Account Job... ...focuses on delivering excellent customer service, ensuring accuracy and professionalism in... ...issues to the appropriate department or supervisor. Meet or exceed performance metrics including...
- ...Healthcare Customer Support Representative (BPO) Location: Cubao, Boni and Taguig (Work... ...health plan members — delivering world-class service, resolving inquiries, and ensuring a... ...CRM systems Escalate complex issues to supervisors when necessary Maintain HIPAA/privacy...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Specialist WORK SETUP: Return to Office RESPONSIBILITIES: •... ...and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer. • Executes career development...- ...We are seeking for aspiring and experienced Customer Service Representatives to join our client's team! You will be responsible for providing... ...and resolve issues promptly # Escalate complex matters to supervisors as needed # Provide updates to customers on the status of...
- ...Description Provide exceptional customer service via phone, email, or chat. Assist customers with inquiries, complaints, and product issues. Maintain up-to-date knowledge of company products and services. Document customer interactions and follow up as necessary...
- ...Description Interact with customers via phone, email, and in-person to provide support and assistance. Resolve customer inquiries and complaints in a timely and efficient manner. Maintain accurate records of customer interactions and transactions. Provide product...
- ...We are looking for motivated and customer-focused Customer Service Representatives to join our Life Insurance Account in Alabang. In this role, you will assist customers by providing excellent service, addressing inquiries, resolving concerns, and ensuring a positive customer...
- ...Description Provide exceptional customer service via phone, email, and chat. Assist customers with inquiries, product information, and troubleshooting. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve...
- ...Description Manage customer inquiries via phone, email, and chat to provide timely assistance. Resolve customer complaints and issues... ...decisions. Collaborate with team members to improve service delivery and customer experience. Requirements Educational...
- ...Description Provide exceptional customer service to clients via phone, email, and chat. Resolve customer issues efficiently while maintaining a positive attitude. Assist customers with inquiries regarding products and services. Document customer interactions...
- ...Job Summary We're looking for friendly, customer-focused individuals to join our team as Customer Service Representatives. In this role, you'll assist customers by answering inquiries, resolving concerns, and providing excellent service through phone, chat, or email....
- ...Customer Service Representative, or CSR, assists customers with inquiries and issues related to a company's products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining...
- ...Description Assist customers with inquiries and provide exceptional service. Resolve customer complaints in a calm and professional manner. Maintain accurate records of customer interactions and transactions. Provide product and service information to clients...
- ...Description Act as the primary point of contact for customers, addressing inquiries and providing assistance related to billing and... ...the customer experience. Requirements Job Title: Customer Service Representative Job Function: Billing and Collection Specialist...
- ...We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary... ...customer calls, providing accurate information about products, services, orders, and payments. Issue Resolution: Listen actively to...
- ...Description Assist customers with inquiries and provide information about products and services. Handle customer complaints and resolve issues efficiently and professionally. Process orders, forms, and applications in a timely manner. Maintain accurate customer...
- ...individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via phone, email, or chat...
- ? Now Hiring: Customer Service Representatives (Virtual) ? Are you passionate about helping people and solving problems? We’re looking for Customer Service Representatives to join our team! ? What You’ll Do: - Assist customers with inquiries and concerns - Provide...
- ...Description Respond to customer inquiries via phone, email, and chat in a professional manner. Resolve customer complaints and issues... .... Maintain a detailed understanding of company products and services to provide accurate information. Document interactions in...
- ...SSS, Pag-IBIG, PhilHealth, and TIN) is preferred for faster processing . Job Description (Key Responsibilities) As a Customer Service Representative for the Insurance Account, your primary goal is to provide frontline support to policyholders: Policy Inquiries...
- ...Description Assist customers with inquiries and provide product information. Resolve customer complaints in a timely and effective... ...interactions and transactions. Collaborate with team members to meet service quality goals. Provide feedback on the efficiency of the...
- ...Now Hiring: Customer Support Specialists. Virtual Interview! Join a global leader in the BPO industry! We are looking for dedicated professionals to support our Travel, Healthcare, and Banking partners. Build your career in a world-class environment with premium perks...
- ...Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person. Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution....
- ...Description Provide outstanding customer service and support to clients via phone, email, and chat. Assist customers with inquiries, complaints, and product support to ensure satisfaction. Maintain accurate records of customer interactions and transactions....
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Assist customers with inquiries, resolving issues and ensuring overall satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Supervisor. Be the first to apply!
