Multilingual Language - Cantonese | Quezon City
Full-time
Gratitude Inc
About the Role
We’re looking for fluent Cantonese speakers to join our customer service team. You’ll assist customers with account, billing, service, and product-related concerns while delivering clear, professional support in Cantonese and English .
No BPO experience? You can still apply! Collections or Order-to-Cash (O2C) experience is an advantage but not required .
What We’re Looking For
- Fluent Cantonese speaker who can communicate naturally and spontaneously in a professional setting
- Able to understand complex conversations, including implied meanings
- Working knowledge of English , as training and client systems are in English
- Open to candidates with or without BPO experience
- Previous Collections experience is highly preferred
- Knowledge of the Order-to-Cash (O2C) process is an advantage
- Must be able to work in the Philippines
- Filipino applicants must have the appropriate work eligibility
- Non-Filipino applicants may be considered with a valid Work Visa or Temporary Resident Visa
What You’ll Do
- Handle inbound and outbound customer interactions through phone, chat, email, and other channels
- Provide customer support in Cantonese and English
- Assist with account inquiries, billing concerns, service requests, and product information
- Resolve customer concerns efficiently and professionally
- Accurately document customer interactions in company systems
- Meet quality, productivity, attendance, and CSAT targets
- Build customer trust through effective communication and problem-solving
Benefits
- Health & Life Insurance
- Paid Training
- Free Parking
- Company Events
- Career Growth & Promotion Opportunities
Pre-Screen Questions:
• Describe your Cantonese language proficiency:
• Can you speak fluently in Cantonese?
• Current location:
• Nationality
• What type of Visa do you have?
• Do you have previous experience with the order-to-cash process
• Last drawn salary
• Expected Salary
• Notice period:
Vacancy posted 16 hours ago
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