COO

Executive Search Firm Monroe Consulting Group is recruiting a Chief Operating Officer (COO) role for an F&B company. The role will oversee day-to-day operations, corporate store performance, franchise support, supply chain, training, projects, and growth expansion to ensure sustainable and profitable scaling across the network.

The ideal candidate is a highly analytical and execution-driven leader with experience managing multi-unit retail, F&B, franchise, or consumer businesses at scale.

Key Responsibilities:

Operations Excellence

• Lead and oversee all store operations across corporate-owned and franchise branches.
• Ensure operational standards, profitability, customer experience, and brand consistency.
• Drive improvements in sales, labor efficiency, food cost, beverage cost, and store productivity.
• Establish and monitor KPIs across all operational functions.

Growth & Expansion

• Lead new store expansion initiatives from site selection to store opening.
• Evaluate and secure high-potential locations aligned with company growth objectives.
• Develop market penetration strategies for existing and new territories.
• Ensure successful execution of all store rollouts within timeline and budget.

Franchise Operations

• Strengthen franchisee relationships and support systems.
• Improve franchise onboarding, training, compliance, and performance monitoring.
• Develop programs that increase franchisee profitability and satisfaction.
• Ensure franchise standards are maintained throughout the network.

Supply Chain & Procurement

• Oversee supply planning, inventory management, procurement, warehousing, and logistics.
• Ensure product availability while maintaining optimal inventory levels.
• Improve purchasing efficiencies and supplier negotiations.
• Build systems that support national-scale operations.

Process Improvement & Systems

• Identify operational bottlenecks and implement scalable solutions.
• Standardize SOPs, reporting structures, and accountability systems.
• Drive automation and technology adoption across the business.
• Build dashboards and management reporting frameworks.

Team Leadership

• Lead and develop department heads across:
  • Operations
  • Growth Expansion
  • Supply Chain
  • Training
  • QA
  • Projects
  • Franchise Relations
• Build a high-performance culture focused on accountability and execution.
• Develop succession plans and leadership pipelines.

Financial Performance

• Drive store-level profitability and company-wide operational efficiency.
• Manage operational budgets and resource allocation.
• Improve EBITDA through productivity improvements and cost controls.
• Partner closely with Finance to strengthen forecasting and reporting.

Executive Leadership

• Act as strategic partner to the Founder & CEO.
• Participate in executive planning and long-term growth initiatives.
• Lead cross-functional execution of company priorities.
• Represent the company in key landlord, supplier, franchise, and strategic partner discussions.

Minimum Qualifications:

• 10+ years of leadership experience in operations and franchise management (must have experience in F&B companies)
• Proven track record in scaling businesses.
• Strong financial and operational acumen.
• Excellent leadership, communication, and stakeholder management skills.
• Highly analytical and data-driven.