Reservation and Ticketing Agent

The Reservations and Ticketing Agent is responsible for managing customer inquiries and reservations for flights.

RESPONSIBILITIES:

Employee will be: 

• Assist individual passengers, groups, travel agency with making new flight reservations via phone, email, or in person. 
• Provide information regarding flight schedules, fares, seat availability, meal preferences, baggage allowance and other information of the flight. 
• Issuance and reissuance of FIT, group bookings and travel agency. coordinate special requests, such as meal preferences, seat assignments, or additional baggage. 
• Refund airline tickets and EMD in compliance with company policies and procedure. 
• Process ticket exchanges and cancellations, ensuring that all changes are documented correctly. 
• Verify passenger details, payment information, and ensure all required documentation is accurate before finalizing transactions. 
• Assist customers with understanding fare rules, penalties, and ticket restrictions. 
• Provide outstanding customer service by addressing inquiries, resolving issues of FIT/groups/travel agency concerns in a timely manner. 
• Handle customer complaints or issues with professionalism, offering solutions to ensure customer satisfaction. 
• Maintain a positive, friendly, and professional attitude with all customers. 
• Handles payments during duty at the Makati Office and Airport office. 
• Collaborate with other departments including Airport Operations, Groupdesk and Sales, to ensure smooth processing of bookings and coordination of passenger needs. 
• Creates sales, collection, refund, excess baggage, upgrade reports and any reports needed by the company. 
• Perform rotational duties assigned at the Airport Office.
• Participate in travel fairs, bank promotions and other events organized by the principal.

Required Qualifications, Capabilities, and Skills

• Strong knowledge of airline booking systems, ticketing procedures, and fare structures is a must (e.g., Amadeus, Sabre, or Galileo). 
• Previous experience in reservations, ticketing, or customer service within the airline or travel industry is a must. 
• At least 1 year of experience 
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers. 
• Detail-oriented with strong organizational and multitasking abilities. 
• Ability to work under pressure and handle stressful situations with professionalism. 
• A bachelor’s degree or a 4-year equivalent course is required; a degree or certification in tourism, hospitality, or a related field is a plus. 

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About MHI

MHI is a trusted service provider with deep experience in client-services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients.

Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has now diversified to be a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.