Call Center Representative
Full-time
Callhounds Global BPO
Job Summary: - We are looking for experienced Customer Service Representatives to join our Travel Account team.
- As a CSR, you will assist customers with travel-related inquiries, including booking flights, hotel reservations, itinerary changes, cancellations, and providing travel advice.
- You will handle calls, chats, or emails professionally while ensuring a seamless customer experience.
Key Responsibilities:
- Assist customers with flight, hotel, car rental, and vacation package bookings
- Modify or cancel existing travel reservations per customer requests and airline/hotel policies
- Provide accurate and updated information regarding travel requirements (e.g., visas, COVID restrictions)
- Resolve customer issues efficiently and professionally within set timelines
- Escalate complex concerns to higher-level support or supervisors when necessary
- Meet or exceed performance metrics such as AHT, CSAT, and quality scores
- Stay updated on travel industry trends, tools, and partner policies
Qualifications:
- At least 1 year of BPO experience , preferably supporting a Travel Account
- Familiarity with GDS tools (e.g., Sabre, Amadeus, Galileo) is a strong advantage
- Excellent verbal and written English communication skills
Vacancy posted 21 days ago
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