Client Services Manager - Travel & Hospitality
100000 - 110000 PhpGratitude Inc
Client Services Manager – Travel & Hospitality
Location: MOA
Experience: Minimum 3 years as a Client Services Manager in a BPO environment
Work Setup: 100% Onsite
Shift: Night / Rotational Shift
Salary: Up to 110K package
Headcount: 1
Start Date: ASAP
Role Overview
We are looking for an experienced Client Services Manager with a strong BPO background, specifically in Client Services / Account Management , Finance & Billing Operations, and SOW management. The ideal candidate should have strong people-management and client-handling skills.
Key Responsibilities
Manage and develop a team of Customer Service Representatives through coaching, training, and performance feedback.
Monitor team and individual performance metrics and identify improvement opportunities.
Implement quality assurance processes to drive operational excellence.
Collaborate with department heads to optimize workflows and implement new processes.
Maintain a positive team environment to improve employee engagement and retention.
Identify operational issues and escalate them to senior management when required.
Ensure compliance with client requirements, contractual obligations, SOWs, and internal policies.
Manage client relationships and support account-management activities.
Review, interpret, and manage Statements of Work (SOWs).
Oversee Finance & Billing Operations and related operational requirements.
Required Skills & Experience
Minimum 3 years of Client Services Manager experience in a BPO environment .
1–2 years of Contact Center Supervisor / Operations Supervisor experience.
Strong people management, coaching, and team development skills.
Excellent communication, problem-solving, and stakeholder management skills.
Experience with contact center metrics, reporting, QA, and compliance.
Proven experience in Finance & Billing Operations .
Strong Client Services Management / Account Management experience.
Experience reviewing and managing SOWs .
Travel & Hospitality experience is preferred.
Willingness to work night/rotational shifts.
Important Eligibility Criteria
Operations Manager-only backgrounds will NOT be considered. Candidates must have relevant Client Services Management / Account Management experience along with Finance & Billing Operations and SOW management experience.
Former Teleperformance, PSG Global Solutions, and Majorel employees are not eligible for rehire , either directly or through third-party agencies.
Recruitment Process
TA Interview → Operations Interview → Client Interview
Pre-Screening Questions
Please provide the following details:
Years of experience as a CS Manager in BPO
Years of experience as a Contact Center Supervisor / Operations Supervisor
Do you have Travel & Hospitality experience?
Last drawn salary
Expected salary
Apply Now
Interested candidates, please complete the questionnaire:
Questionnaire Link:
Only candidates meeting the specified Client Services / Account Management requirements will be considered.
100000 - 110000 Php
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