Inbound Sales & Appointment Specialist

Position Title: Inbound Sales & Appointment Specialist
Work Set-up: Onsite
Schedule: Monday to Friday, 7:00 AM – 11:00 AM PHT
Holidays: AU – VIC Public Holidays
Salary Package: TBD

JOB DESCRIPTION FOR AN INBOUND SALES & APPOINTMENT SPECIALIST

We are looking for a confident and conversational Inbound Sales & Appointment Specialist to join a growing, patient-focused audiology practice. This role works closely with the Founder to manage inbound leads, guide conversations, and convert interest into booked appointments while ensuring a seamless and professional patient experience.

You will play a key role in improving response times, maintaining structured workflows, and supporting the patient journey from initial enquiry through to follow-up. The role is both sales-driven and service-oriented, focused on building trust and ensuring every interaction is handled with care and professionalism.

Your responsibilities as an Inbound Sales & Appointment Specialist would be:

Act as the first point of contact for inbound enquiries from digital channels such as Google and Meta ads.
Promptly engage new leads to understand their needs and guide them through the booking process.
Manage inbound calls in a structured and professional manner.
Convert warm leads into booked appointments with the Founder.
Schedule, confirm, and manage appointments using CRM and calendar systems.
Send reminders and follow-ups to ensure high attendance and reschedule no-shows where needed.
Maintain accurate CRM and patient database records.
Send post-appointment follow-ups, including feedback and review requests.
Assist with email or messaging campaigns for existing patients.
Provide general administrative support to streamline daily operations.
Support basic social media tasks such as scheduling content and responding to comments.
Ensure confidentiality of all patient and business information.

Qualifications as an Inbound Sales & Appointment Specialist would be:
Graduate of any Bachelor’s degree.
1–2 years of experience in customer service, inbound sales, appointment setting, or call center roles.
Strong verbal and written English communication skills with a professional phone manner.
Experience handling inbound calls and leading structured conversations.
Comfortable guiding prospects toward booking appointments.
Familiarity with CRM systems and online calendars (GoHighLevel is a plus).
Tech-savvy and confident using phone, email, CRM, and messaging platforms.
Strong multitasking, organisation, and prioritisation skills.
Proactive, resourceful, and able to work with minimal supervision.
Willingness to learn and adapt beyond scripts to understand patient needs.
Experience in healthcare or patient-facing roles is an advantage.

Your love for Boomering will jump-start with these meaningful engagement activities and perks

Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence, and Partnership) are the framers of our continuing success.

Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO — we are here to make a difference.

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