Demand Forecast & Inventory Manager

INVENTORY AND FULFILLMENT MANAGER

I-Jin International Inc. | Commalax Philippines

Department: Inventory and Fulfillment

Location: Paco, Manila — onsite

Reports to: Country Director, with coordination with the COO and Korea Headquarters

Supervises: Inventory Lead, Fulfillment Lead, inventory clerks, encoders, pickers, packers, and other assigned warehouse personnel

POSITION SUMMARY

The Inventory and Fulfillment Manager leads the company’s Philippine inventory and warehouse operations, covering inbound receiving, stock control, storage, replenishment planning, order processing, picking, packing, dispatch, returns, and reconciliation.

The role supports I-Jin International Inc.’s Korean skincare and beauty business across e-commerce, wholesale, and offline retail channels. These include company-operated online stores, marketplace platforms, and retail partners.

This is a hands-on management position responsible for ensuring that physical stocks, system records, and supporting documents remain accurate and aligned. The manager must prevent wrong items, missing items, overselling, stock losses, and avoidable fulfillment delays while maintaining a reliable, accountable warehouse team.

KEY RESPONSIBILITIES

1. Department leadership and accountability

• Manage the daily operations of the Inventory and Fulfillment teams, with clear responsibilities, schedules, priorities, and reporting lines.
• Supervise the Inventory Lead and Fulfillment Lead and ensure coordination between their teams.
• Plan staffing and workload based on order volume, incoming shipments, retail deliveries, and promotional campaigns.
• Conduct daily operational briefings and regular performance reviews.
• Train employees on product identification, stock handling, system transactions, documentation, picking, packing, and dispatch procedures.
• Maintain clear handover procedures so pending tasks remain traceable during absences or shift changes.
• Escalate operational risks promptly, supported by verified data, business impact, and recommended solutions.
• Address recurring errors through documented coaching, process improvements, and appropriate coordination with HR and management.

2. Inventory accuracy and system control

• Maintain accurate inventory records in Ginee, Ecount, and other company-approved systems.
• Reconcile physical stock against warehouse records, sales channel balances, and approved stock allocations.
• Ensure every receipt, release, transfer, return, adjustment, and write-off has complete supporting documentation.
• Establish clear stock classifications for available, allocated, reserved, damaged, returned, expired, tester, promotional, and quarantined inventory.
• Maintain accurate SKU information, including product names, variants, sizes, barcodes, units of measure, and carton quantities.
• Track batch numbers and expiry dates where applicable.
• Conduct scheduled cycle counts and periodic full physical inventories.
• Investigate discrepancies, identify their causes, and submit corrective actions for approval.
• Ensure stock adjustments follow the company’s approval process and preserve an audit trail.

3. Inbound receiving and storage

• Coordinate incoming shipments with Korea Headquarters, suppliers, logistics providers, and relevant internal teams.
• Prepare receiving schedules, manpower, storage space, and required documents before shipments arrive.
• Check deliveries against packing lists, purchase orders, transfer records, and other shipment documents.
• Verify quantities, product variants, packaging condition, batch details, and expiry dates where applicable.
• Document shortages, overages, damages, and incorrect items immediately, supported by photographs and count records.
• Ensure received products are recorded and assigned to the correct storage locations promptly.
• Maintain an organized warehouse with clear location labels and separation of saleable and non-saleable stocks.
• Apply first-expiry, first-out stock rotation where applicable and observe appropriate product storage conditions.

4. E-commerce order fulfillment

• Oversee order fulfillment for company-operated Shopee, Lazada, TikTok Shop, Shopify, and other assigned channels.
• Ensure orders are processed within applicable platform deadlines and company service standards.
• Establish verification controls covering SKU, variant, quantity, freebies, bundles, and packaging requirements.
• Ensure promotional mechanics and approved gift allocations are clearly communicated before order processing.
• Monitor picking, packing, labeling, staging, and courier handover.
• Maintain complete dispatch records and resolve uncollected parcels, failed pickups, and shipment exceptions promptly.
• Coordinate with the E-commerce and Customer Service teams on stock availability, order issues, replacements, and returns.
• Prevent stock-related cancellations through accurate availability updates and timely stock synchronization.

5. Offline retail and wholesale fulfillment

• Oversee stock preparation and dispatch for retail partners, outright buyers, wholesalers, and other approved accounts.
• Validate release requests against approved purchase orders, allocations, quantities, and required internal clearances.
• Coordinate delivery schedules and retailer requirements with the Offline Sales team.
• Ensure correct products, quantities, testers, and approved promotional materials are included.
• Check delivery receipts, packing lists, carton labels, and account-specific documentation before release.
• Monitor delivery completion and secure proof of delivery.
• Investigate retailer-reported shortages, incorrect deliveries, and discrepancies promptly.
• Maintain a traceable record of stock movements by account, branch, brand, and SKU.

6. Replenishment planning and stock allocation

• Prepare replenishment recommendations using current inventory, sales movement, open orders, confirmed incoming stocks, and lead times.
• Consolidate demand from offline retail, wholesale, and e-commerce teams.
• Distinguish confirmed orders from forecasts and proposed buffer quantities.
• Identify fast-moving, slow-moving, out-of-stock, overstocked, and near-expiry products.
• Recommend stock allocations based on approved business priorities and commitments.
• Prevent duplicate demand counting and allocation of the same stocks to multiple channels.
• Flag projected shortages early and propose transfers, revised allocations, or replenishment.
• Track incoming replenishment orders and communicate changes in expected availability.
• Support campaigns and store openings with realistic stock readiness plans.

7. Returns, damages, and discrepancy resolution

• Establish procedures for customer returns, retailer returns, failed deliveries, and returned-to-sender parcels.
• Verify returned items against original transaction records.
• Assess whether products can return to saleable stock or require quarantine, further inspection, or disposal approval.
• Maintain records of damaged, expired, missing, and otherwise non-saleable goods.
• Investigate fulfillment complaints using order records, count sheets, packing evidence, and courier documentation.
• Maintain an incident tracker with the affected order, issue, cause, responsible process, corrective action, and closure date.
• Ensure reported errors are investigated transparently and resolved without concealment or unsupported stock adjustments.

8. Warehouse controls and process improvement

• Develop and maintain written standard operating procedures for all major warehouse activities.
• Implement practical checks to reduce picking mistakes, missing items, stock losses, and repeat handling.
• Maintain controlled warehouse access and clear authorization for stock releases.
• Ensure products are protected during storage, handling, packing, and transportation.
• Maintain housekeeping, safe working practices, and clear access routes.
• Review warehouse layout, storage capacity, packing materials, and staffing efficiency.
• Recommend improvements that increase accuracy and productivity while controlling costs.
• Support internal audits and respond to findings with documented corrective actions.

REPORTING REQUIREMENTS

The manager must provide concise, accurate reports with clear actions, owners, and deadlines.

Daily reporting

• Orders pending, processed, dispatched, and overdue.
• Receiving and dispatch exceptions.
• Stock shortages affecting confirmed orders.
• Fulfillment errors, unresolved discrepancies, and urgent operational risks.

Weekly reporting

• Inventory accuracy and cycle-count results.
• Fulfillment performance and error trends.
• Stock-related cancellations and delivery issues.
• Replenishment requirements and incoming shipment status.
• Near-expiry, damaged, slow-moving, and excess inventory.
• Department corrective actions and staffing needs.

Monthly reporting

• Inventory reconciliation and approved adjustment summary.
• Stock aging, expiry exposure, and inventory losses.
• Department performance against agreed targets.
• Productivity, operating costs, and improvement recommendations.

KEY PERFORMANCE INDICATORS

Performance will be assessed against management-approved targets, including:

KPIMeasurementInventory accuracyAgreement between verified physical stock and system recordsOrder accuracyOrders dispatched with correct products, quantities, and inclusionsOn-time dispatchOrders handed over within the required deadlineStock-related cancellationsOrders cancelled because of unavailable or inaccurate stockReceiving accuracyIncoming shipments correctly checked and recordedDiscrepancy resolutionTimely investigation and closure of stock and fulfillment issuesExpiry and damage controlPrevention and reduction of avoidable inventory lossesDocumentation completenessStock movements supported by complete, traceable recordsTeam productivityOutput and backlog control while maintaining accuracyCorrective-action effectivenessReduction in repeated errors after interventions

The operating objective is zero wrong-item and missing-item dispatches, supported by measurable controls and continuous improvement.

QUALIFICATIONS

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field preferred.
• At least five years of relevant experience in inventory, warehousing, logistics, or fulfillment, including at least two years in a supervisory or managerial role.
• Experience handling both e-commerce and retail or wholesale fulfillment.
• Experience in beauty, skincare, cosmetics, FMCG, or other businesses with multiple SKUs and expiry-sensitive products is an advantage.
• Working knowledge of inventory systems, warehouse processes, and marketplace fulfillment requirements.
• Experience with Ginee and Ecount is preferred; experience with comparable systems is acceptable.
• Strong Microsoft Excel or Google Sheets skills, including reconciliation, lookup functions, pivot tables, and operational reporting.
• Proven ability to investigate discrepancies, implement controls, and manage warehouse teams.
• Clear written and verbal communication skills, including preparing reports in English.
• Willingness to work onsite and provide hands-on supervision during receiving, inventory counts, campaigns, and peak periods.

REQUIRED COMPETENCIES

• Accuracy: Verifies information and maintains reliable records.
• Ownership: Takes responsibility for departmental results and follows issues through to resolution.
• Integrity: Reports discrepancies honestly and protects company inventory.
• Leadership: Gives clear instructions, develops staff, and enforces consistent standards.
• Planning: Anticipates stock, staffing, space, and dispatch requirements.
• Problem-solving: Identifies underlying causes and implements practical corrective actions.
• Coordination: Works effectively with Korea Headquarters, Sales, E-commerce, Customer Service, Finance, and logistics partners.
• Commercial awareness: Understands how inventory availability and fulfillment affect sales, customer trust, and retailer relationships.

FIRST 90 DAYS — EXPECTED DELIVERABLES

Days 1–30

• Assess warehouse operations, team responsibilities, system records, and existing controls.
• Identify urgent stock discrepancies, fulfillment risks, and unresolved backlogs.
• Establish daily reporting and an incident tracker.
• Submit a prioritized improvement plan.

Days 31–60

• Implement receiving, picking, packing, dispatch, and returns procedures.
• Establish a cycle-count schedule and discrepancy-resolution process.
• Improve stock visibility and coordination across sales channels.
• Train the team and introduce measurable performance monitoring.

Days 61–90

• Complete agreed reconciliation priorities and address recurring operational failures.
• Demonstrate measurable improvements in inventory and order accuracy.
• Establish a consistent replenishment and stock-allocation review.
• Present a department performance review and the next improvement priorities.

AUTHORITY AND ACCOUNTABILITY

The manager may assign daily warehouse work, enforce approved procedures, require supporting documentation, and temporarily hold affected stock or dispatches when a verified discrepancy requires resolution, with prompt escalation to management.

Stock write-offs, material inventory adjustments, disposal, purchases, staffing changes, and exceptions to company policy require approval under the company’s authorization rules.

The manager is accountable for the department’s operational performance, the reliability of inventory reporting, the effectiveness of warehouse controls, and the timely fulfillment of approved orders.