Freight Forwarding Customer Account Associate
Full-time
Inteluck
1. Customer Relationship Maintenance:
- Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.
- Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.
2. Customer Satisfaction Management:
- Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.
- Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.
3. Business Re-development:
- Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities.
- Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.
4. Data Analysis and Reporting:
- Collect and analyze customer data to understand customer demand trends and behavioral patterns.
- Generate regular reports on the progress of customer maintenance and business redevelopment.
5. Collaboration and Teamwork:
- Work closely with the Marketing, Sales and Logistics teams to ensure customer needs are met and provide a consistent customer experience.
- Participate in internal training and knowledge sharing within the company to continuously improve the team's comprehensive capabilities.
Qualifications:
- Bachelor degree or professional background in related fields.
- Possess excellent communication and interpersonal skills and be able to build positive relationships with customers at all levels.
- Have good problem-solving and decision-making skills and be able to quickly respond to various challenges and customer needs.
- Ability to analyze data and prepare reports, and be familiar with using office software and customer relationship management tools.
- Applicants with certain work experience in logistics or related fields will be given priority.
- Good team spirit and self-management skills.
- Experience working in Freight Forwarding or Logistics company is an advantage
Vacancy posted 22 days ago
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