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Contract Management Manager

Monroe Consulting Group

Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our respected client is looking for a Contract Management Manager.

The role is based in BGC, Taguig City , with a Hybrid setup (3 days onsite, 2 days WFH per week) and a night shift schedule.

Job Summary:
As the Contract Management Manager , you will be primarily responsible for overseeing, leading and evaluating the effectiveness of a workflow operations team.

Position Responsibilities:
  • Monitor the overall success of service delivery for a workflow
  • Review performance data from the operations teams to evaluate the effectiveness of the operations team leads and individual influencers
  • Maintain overall accountability for the request fulfillment process for a specific workflow
  • Ensure teams have all necessary resources to perform delivery work
  • Monitor and track events, inform stakeholders of potential risks, and escalate events if needed
  • Assess the feasibility of proposed problem resolutions, including resource availability and potential schedules; review and approve workarounds and resolutions

Minimum Qualifications:

  • Must have 7+ yrs commercial/contract law experience
  • Knowledge of contracting concepts and ability to draft simple integrity checks in accordance with prescribed templates and guidelines.
  • Excellent verbal and written english language skills
  • Strong analytical and communication skills.
  • Bachelor's degree from an accredited institution
  • 5+ years of business operations, BPO or other customer-service focused industry experience, with 5+ years of managerial experience

Preferred Qualifications:

  • Experience working with vendor contracts, including drafting and amending standard templates.
  • Proven ability to be customer-oriented in handling communications and issues
  • Experience handling complex teams

Benefits

  • We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
  • We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
Vacancy posted 1 day ago
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