AR Caller
Full-time
SPAN Consultancy Services
Education
- Must be at least a high school graduate .
- Proof of education is required for onboarding (Diploma or TOR).
- Experience
- Minimum of 2 years BPO voice experience in Healthcare or Revenue Cycle Management (RCM) .
- Patient-calling experience is mandatory.
- Not accepted: Experience limited to Durable Medical Equipment (DME) or pure back-end healthcare support .
Behavioral & Professional Skills
- Strong behavioral competencies and solid work ethic.
- Must be able to maintain consistent attendance .
- Strong communication skills required.
- Employment History
- Must have no short employment stints on the resume.
- Work Setup & Schedule
- Willing to work night shift and shifting schedules .
- Open to onsite reporting in MCK West, Taguig .
- Job Description
- Researches, resolves, and documents patient (and other clientele) inbound calls involving a wide range of issues utilizing multiple information systems. This includes communications with internal business centers and external customers. Assures customer agreement by summarizing and closing each call appropriately.
- Answering Billing Concerns of the patients. This includes calls with insurance rep, attorney representatives and other patient's representatives and advocates
- Investigates payment status and determines ultimate patient financial responsibility.
- Collect outstanding balance, offer patient assistance with financial responsibility through various financial options. Processing payment from the patients over the phone.
- Obtaining correct/updated insurance information to the patient. Includes adding the said insurance details to the PMS or escalating it over to AR Team to have it taken care of.
- Soft follow up on out-of-pocket cost to the patient’s processing payments over the phone
- Patient Collections
- Reconcile patient balance (insurance vs patient)
- Work with Accounts Receivable team for claim resubmission
- Setting up and managing payment plans
- Handling credit card disputes
- Collection Agency Collaboration
- Working collection agency patient disputes
- Uploading and maintaining patient accounts in collection agency software
- Bankruptcy
- Managing bankruptcy cases (Client Specific Protocol)
- Policies
- Work within guidance of Billing Compliance Plan
- Maintain and follow strict privacy, confidentiality, and safety protocols
- Comply with all government regulations around the following: HIPAA, OSHA, PCI DSS
Vacancy posted 2 days ago
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