Documentation & Quality Officer
Jassen Harris Industries Corp (Makerlab Electronics)
Create, revise, format, and maintain controlled operational documents, including SOPs, work instructions, process guides, user manuals, FAQs, checklists, forms, templates, and other process-related materials. Prepare clear, accurate, structured, and user-friendly documentation based on approved business processes, workflows, system requirements, operational standards, and organizational policies.
Work closely with Business Process Analysts and process owners to translate approved workflows, process maps, business requirements, roles, responsibilities, controls, exceptions, and operational practices into formal documentation.
Review and validate documentation for completeness, accuracy, clarity, consistency, usability, and compliance with established documentation standards; identify gaps, conflicts, duplications, or unclear procedures and coordinate necessary clarifications.
Maintain the official process document register and centralized documentation repository, including document ownership, version control, approval status, effective and review dates, revision history, document codes, classifications, and other required control information.
Coordinate the document review, validation, approval, release, periodic review, revision, archiving, and withdrawal processes, ensuring that only current and approved versions of controlled documents are available for official use.
Participate in process walkthroughs, stakeholder interviews, operational observations, documentation audits, and quality reviews to compare approved processes, documented procedures, and actual operations, escalating material inconsistencies for appropriate action. Support documentation requirements arising from process improvements, system enhancements, automation, organizational changes, new branches or facilities, onboarding, new system implementations, and other company initiatives, including coordination with Business Systems, Human Resources, and concerned departments.
Maintain consistency across the organization's process documentation by standardizing document structures, templates, terminology, process and role names, formatting, naming conventions, revision practices, and related documentation standards.
Prepare documentation-quality reports, review-status reports, revision summaries, and document-control updates; track documentation gaps, corrective actions, pending approvals, and outstanding revisions, while supporting continuous improvement and performing other duties assigned by Business Process Supervisor, Corporate Development Manager, or Management.
Bachelor's Degree in Industrial Engineering, Management Engineering, Information Systems, Technical Communication, English, Communication, or any related field. Fresh graduates are encouraged to apply.
Experience in documentation, technical writing, administrative support, quality assurance, records management, process documentation, internships, or studentorganization work is an advantage.
Experience preparing SOPs, manuals, procedures, guides, reports, or formal organizational documents is an advantage.
Experience maintaining document repositories, version histories, or controlled records is preferred but not required.
Exposure to business operations, ERP systems, process improvement, retail operations, or system implementation is an advantage.
Familiarity with Lark Suite, Odoo, document-management systems, knowledge bases, or collaboration tools is an advantage.
Familiarity with process-mapping or diagramming tools such as Microsoft Visio, Lucidchart, Draw.io, or similar applications is an advantage.
Willing to visit branches, offices, warehouses, stores, project sites, or other company locations when process observation or documentation validation is required.
Skills & Qualifications:
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775000 $ per day
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