Service Operation Manager
Full-time
Trinitas Food Corporation
1. Service Operations Management
- Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.
- Ensure timely completion of installation, preventive maintenance, and repair activities.
- Implement standard operating procedures (SOPs) to maintain service quality and efficiency.
- Monitor service KPIs such as turnaround time, response rate, and customer satisfaction.
2. Team Leadership & Development
- Lead, coach, and evaluate service technicians and coordinators.
- Conduct performance reviews and recommend training programs for skill enhancement.
- Foster a positive and collaborative work environment aligned with company values.
3. Customer Relationship Management
- Handle escalated client concerns and ensure prompt resolution.
- Build and maintain strong relationships with clients to promote trust and repeat business.
- Coordinate with the Sales and After-Sales departments to ensure seamless customer service.
4. Process Improvement & Reporting
- Identify and implement process improvements to enhance operational efficiency.
- Analyze service data and prepare regular reports on performance metrics.
- Oversee spare parts management, warranty claims, and service documentation.
5. Compliance & Safety
- Ensure all operations comply with company policies, safety regulations, and industry standards.
- Monitor field activities to ensure adherence to safety and quality protocols.
- Maintain accurate service records and ensure proper documentation for all transactions.
Qualifications
- Bachelor’s Degree in Engineering, Business Administration, or a related technical field.
- At least 5 years of experience in service operations, preferably in kitchen equipment, appliances, or related technical services .
- Proven leadership and team management skills.
- Strong technical background in equipment maintenance and troubleshooting.
- Excellent communication, problem-solving, and customer service skills.
- Proficient in MS Office and service management systems.
Vacancy posted 15 hours ago
Similar jobs that could be interesting for youBased on the Service Operation Manager in Davao del Sur vacancy
- ...Operations Manager for Awesome CX by Transcom - Davao Awesome CX by Transcom is looking for talented individuals like you to join our awesome... .../her business area through employee performance management, service delivery and client interaction. Join our Awesome CX by...
- ...individuals like you to join our awesome team! Be the next Operations Manager for our Transcom Davao site. Join our Transcom Family as a... .../her business area through employee performance management, service delivery and client interaction. Reporting directly to the...
- ...The Operations Manager is responsible for overseeing and optimizing the performance of multiple pawnshop branches across the Mindanao regions... ..., and business initiatives. Ensure consistent customer service standards across all branches. Support training programs...
- ...Hybrid (Lanang, Davao City, Philippines) Type: Full-Time | Creative Connections & Commons, Inc. Are you an experienced Operations Manager with leadership skills and fluent Japanese? We are looking for a talented individual to take charge of our daily operations...
- ...Strategic Planning: Develop and implement operational plans, ensuring alignment with company goals for production, quality, and delivery... ...tasks, reduce waste, and boost productivity. Team Leadership: Manage, train, and motivate engineering and operations teams; oversee...
- ~ The Cleaning Operations Manager is responsible for overseeing the daily cleaning operations of facilities, ensuring cleanliness, safety, and high standards of service. This role involves supervising cleaning staff, managing schedules, maintaining inventory, and ensuring...
- ...The Area Operations Manager is responsible for overseeing multiple branch operations, ensuring efficiency, compliance, and achievement of... ...and capability development of branch personnel. Maintain service quality and operational consistency across all branches....
- ...Oversee and manage the daily cleaning operations, ensuring all cleaning tasks are completed efficiently and to a high standard across facilities or... ...feedback, and ensure customer satisfaction with cleaning services provided. High school diploma or equivalent (Bachelor...
- ...Team Management and Leadership: Recruit, hire, train, and supervise cleaning staff, ensuring... ..., safety protocols, and customer service. Assign daily tasks to cleaning teams... ...disciplinary actions if needed. Cleaning Operations Coordination: Plan, organize, and...
- ...Cash Register Operation: Handle cash and process transactions accurately using the point-... ...are replenished as needed. Customer Service: Ability to handle customer inquiries and... ...collaborate with other store attendants and management to meet goals and maintain a positive...
- ...are looking for a highly organized and results-driven Store Operations Manager to oversee and enhance the daily operations of our retail store... ...including inventory management, staff supervision, customer service, and sales performance. The ideal candidate will have a...
- ...Team Management: Supervise, train, and coordinate cleaning staff to ensure high-quality service delivery across all sites. Operational Oversight: Develop and implement cleaning schedules, monitor performance, and ensure adherence to health and safety standards....
- ...Oversee daily cleaning operations of the carwash, ensuring that all vehicles and work areas meet company standards for cleanliness and quality... ...is preferred. Strong leadership skills with the ability to manage and motivate a team effectively. Knowledge of cleaning...
- ...The Area Operations Manager oversees the day-to-day operations of assigned regions, ensuring efficient processes, compliance, and operational goals are met. This role includes managing resources, optimizing performance, and coordinating with cross-functional teams to...
- ...Oversee daily cleaning operations, ensuring quality standards are met in all facilities. Manage cleaning staff, including scheduling, training, and conducting performance evaluations. Develop and implement cleaning procedures, maintain inventory of cleaning supplies...
- ...Responsibilities Oversee and manage the accounts of Regional Distributors in Region XI and XII. Ensure healthy Profit and Loss... ...telco partners to ensure execution and compliance. Drive operational excellence and ensure adherence to company standards, guidelines...
- ...We are looking for an experienced and customer-oriented Customer Service Manager to lead our customer support team. In this role, you will oversee daily operations, ensure high-quality service delivery, and drive initiatives that enhance customer satisfaction. The ideal...
- ...recognized for our productivity, quality, packaging, cold chain management, and customer service, following our rigorous seed-to-shelf model. As one of... ...service provider/vendor management, procurement, or operations Has experience in contract negotiation and...
- ...The Commissary Manager is responsible for overseeing the overall operations of the commissary, ensuring efficient production and distribution of baked goods and related products to all branches. This role ensures quality, cost efficiency, food safety, inventory control...
- ...departments to meet store goals and ensure smooth operations. Attention to detail to ensure... .... Strong organizational skills to manage multiple tasks at once in a fast-paced environment... ...Qualities: Enthusiasm for customer service and retail. Ability to learn and...
- ...Process Coordination: Oversee daily operational tasks to ensure smooth and efficient workflow within the company. Inventory Management: Monitor stock levels, assist in inventory... ...Quality Control: Ensure that products and services meet the company’s quality standards...
- ~ Tour operation involves the planning, organizing, and managing of travel experiences for individuals or groups. Tour operators design travel packages that include... ..., accommodation, meals, sightseeing, and other services to provide a seamless travel experience. They work...
- ...Oversee daily branch operations and ensure compliance with policies. Manage staff, providing training and performance evaluations. Ensure exceptional customer service and resolve any issues. Monitor financial transactions and manage cash flow. Implement process...
- ...paced, supportive team environment What you'll create: ~ Handle client inquiries, assess customer needs, promote service, resolve concerns, manage records, and help achieve monthly sales target through excellent customer service. Who Should Apply:...
- ...Department: Human Resources Rank: Manager Reports To: Head of HR / HR Director The HR Shared Services Lead is responsible for overseeing centralized HR service... ..., compliance, and efficiency in HR operations. This role manages the shared services team,...
- ...Qualifications: Strong leadership and communication skills. Excellent sales and customer service skills. Proven experience in operations management and business planning. Ability to analyze financial data and manage budgets. Bachelor's degree in business...
- ...A Branch Operations Officer manages the daily operational flow of a bank branch, supervising cash management, teller activities, and administrative... ...and regulatory standards. They support efficiency in service delivery, oversee vault cash, and handle audit requirements...
- ...Provide administrative and operational support to the department, including but not limited... ...appointments, and travel arrangements. Managing and maintaining office supplies and... ...fulfillment and inventory management. Customer service support (as needed). Contribute to...
- ...Equipment Operation: Safely operate forklifts and other material-handling equipment to load, unload, and transport goods within the facility. Inventory Management: Assist with inventory organization, stacking, and storage while maintaining accurate records of goods...
- ...optimize supply chain processes, and resolve any transportation or delivery issues. Bachelor’s degree in Logistics, Supply Chain Management, or a related field (preferred); relevant experience is a plus. Strong analytical, problem-solving, and organizational skills...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Operation Manager. Be the first to apply!
