Service Operation Manager
Full-time
Trinitas Food Corporation
1. Service Operations Management
- Supervise and coordinate daily service operations, including scheduling, dispatching, and monitoring field technicians.
- Ensure timely completion of installation, preventive maintenance, and repair activities.
- Implement standard operating procedures (SOPs) to maintain service quality and efficiency.
- Monitor service KPIs such as turnaround time, response rate, and customer satisfaction.
2. Team Leadership & Development
- Lead, coach, and evaluate service technicians and coordinators.
- Conduct performance reviews and recommend training programs for skill enhancement.
- Foster a positive and collaborative work environment aligned with company values.
3. Customer Relationship Management
- Handle escalated client concerns and ensure prompt resolution.
- Build and maintain strong relationships with clients to promote trust and repeat business.
- Coordinate with the Sales and After-Sales departments to ensure seamless customer service.
4. Process Improvement & Reporting
- Identify and implement process improvements to enhance operational efficiency.
- Analyze service data and prepare regular reports on performance metrics.
- Oversee spare parts management, warranty claims, and service documentation.
5. Compliance & Safety
- Ensure all operations comply with company policies, safety regulations, and industry standards.
- Monitor field activities to ensure adherence to safety and quality protocols.
- Maintain accurate service records and ensure proper documentation for all transactions.
Qualifications
- Bachelor’s Degree in Engineering, Business Administration, or a related technical field.
- At least 5 years of experience in service operations, preferably in kitchen equipment, appliances, or related technical services .
- Proven leadership and team management skills.
- Strong technical background in equipment maintenance and troubleshooting.
- Excellent communication, problem-solving, and customer service skills.
- Proficient in MS Office and service management systems.
Vacancy posted 21 days ago
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