Operations Manager (BPO setup)
Full-time
Bosch Group
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in
and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.
Job Description
- Responsible for the service delivery of the assigned service/s
- Responsible for turnover (TNS), operative margin (OM1), and their continuous improvement of the respective cost center (for global services the GOM is responsible)
- Employee management and development of assigned associates
- Ensure a high quality and efficient management as well as risk management of the respective service
- Control, steer and optimize quantitative and qualitative KPIs of the respective sub-unit
- Support of (new) service implementation, implementation of change requests, service tracking (KPIs) and service management for local services
- Depends on location: growth of business
- Point of contact for clients (in case of local, single site services)
Qualifications
- Five to ten years of experience in site management role, preferably gained from BPO and related industries
- Ability to analyze and prepare reports for Management on Contractual obligations (Service Level and internal KPIs)
- Ability to handle and respond to client escalations and commendations
- Responsible for professional development of the team
- Implement and develop policies and procedures
- Strong leadership skills
- Strong and organized Project Management skills
- Outstanding product knowledge and customer service orientation
- Excellent written, verbal, analytical and communication skills
- Ability to build and promote a positive work culture
- Flexible in working schedule and amenable to work onsite
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
Vacancy posted 17 hours ago
Similar jobs that could be interesting for youBased on the Operations Manager (BPO setup) in Taguig vacancy
- Operations Manager (BPO) Position Description The Service Delivery Manager is accountable for planning, delivering, operating, monitoring and maintaining a stable, secure and responsive support to CGI's client/s for specific types of services, in accordance with the...
- ...complex issues related to campaign setup, ad performance, targeting,... ...technical background. Manages and oversees the implementation... ...required. Decisions are of an operational nature within a defined scope... ...Advertising, SaaS, Ad Tech, or BPO environment. ~ Experience in...
- ...Work Setup: Onsite (McKinley, Taguig) Urgency: Urgent Status: Active Account/... ...We are looking for an experienced QA Manager who can drive quality performance, strengthen... ...and elevate customer experience across operations. The Role: Lead quality monitoring...
- ...Work Setup: Onsite (McKinley, Taguig) Urgency: Urgent Status: Active Account/Category/Campaign: Training We are seeking a dynamic and experienced Training Manager to lead our training initiatives and drive employee development programs. The ideal candidate...
- ...The Director – Operations (Clinical Services) is accountable for driving profitability through... ...growth through effective resource management, compliance, and leadership development.... ...teams or multi‑LOB operations like in the BPO/contact center industry. Demonstrated...
- ...Work Setup: Onsite (McKinley, Taguig) Job Summary: Operations Manager brings visionary, hands-on leadership to CE support, driving scalable delivery, nurturing leadership... .... Demonstrated success in leading large BPO teams through multiple leadership layers....
775000 $ per day
...Finance Transformation, Consulting | Level: Manager | Location: Manila | Years of... ...anchored on digital disruption, new age operating models and best-in-class practices, to drive... ...transformation, target operating model design, setup or implementation of finance and...- ...Innovation - Alliances Role Type Alliance Operations Specialist – APAC – GDS Manila Role... ...for leadership meetings. • Setup and oversee the governance, operations and... ...initiatives. • Become the support manager for the Alliance stakeholder group. •...
- ...preferably in a digital advertising or BPO environment with experience in... ...preferred). Experienced in managing live chat and ticketing... ...issues related to campaign setup, ad performance, targeting, billing... ...Manage short-term business operations with informed decision-making...
1200000 Php per year
...The Role: The Workforce & Quality Expert Manager will oversee the quality assurance and workforce management functions within the BPO environment. This role is crucial for ensuring operational excellence and delivering high-quality service to clients. Develop and...- ...Work Setup: Onsite (McKinley, Taguig) Job Summary: The Operations Assistant Manager plays a pivotal role in leading supervisors to achieve SLA targets, uphold quality... ...performance metrics and leading teams within a dynamic BPO environment. Core Competencies:...
- ...Job Title: Sales Operations Manager Location: BGC, Taguig (Full-time, Onsite) Job Summary We are looking for a highly driven and analytical Sales Operations Manager to lead and optimize the end-to-end sales operations of our installment lending business. The...
- ...POSITION SUMMARY The Operations Manager is responsible for providing strategic leadership and operational oversight of multiple dialysis centers. This role ensures efficient day-to-day operations, regulatory compliance, financial performance, and high standards of...
- ...payment strategy and ensure seamless, secure and scalable payment operations across international markets. Global Payments Strategy... ...-time performance dashboards. Banking & Payment Partner Management Own strategic relationships with acquiring banks, payout providers...
- ...multiple jurisdictions. The company operates through a shared services... ..., administrative, and data management functions in a highly structured... ...onsite and three days remote setup. Role Overview: The Operations... ...in shared services, BPO, back-office operations, or administrative...
960000 Php per year
...Role Summary : Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational... ...experience managing teams in a 24x7 operational and BPO setup. ~ Strong stakeholder management, analytical, and decision...- ...and SLA compliance data for operational reporting. •Validate the accuracy... ...of conversion tracking setups — including pixel-based, server... ...the QA finding. 5. Ads Manager & Platform QA •Evaluate the... ...role in a technical environment BPO is required) •Experience in...
- ...complex issues related to Pixel tracking and setup, events API integration, and SDK... ...providing detailed logs and error analysis. Manages and oversees the implementation of short-term... ...support, or technical integrations (BPO or SaaS support preferred). ~ Strong SQL...
- ...Job Title: Operations Manager Location: BGC, Full Time Set Up: Full Onsite About Us: PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and...
775000 $ per day
...Role Overview: We are hiring a Consultant/Manager to lead oversight of provider roster management activities and help drive adoption... ...and monitor data intake through Symplr DIU. Act as the operational point of contact for Symplr future-state data readiness and transformation...- ...Duty Post: Head office, BGC, Taguig TA POC: Jojo Robines, Talent Attraction Expert RRP Brand Operations Manager As co-brand steward, the incumbent is responsible for the development and management of the RRP brand in the market, with primary...
- ...occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work...
- ...Responsibilities: Operational Oversight: Take charge of daily operations across diverse... ...and vendor partnerships. Performance Management: Drive consistent achievement of KPIs with... ...Shift Schedule: Night shift, Work Setup: Hybrid Setup (3x/week Onsite, Weekends...
- ...Mobile Application Duration: This job posting will remain open until the vacancy is filled. Anti-illicit Trade Operations Manager Be part of a top-tier team fighting illegal trade and protecting JTI’s business. As the Anti-Illicit Trade Operations (...
- ...pool of experts. With 250+ employees across 8 global offices, IDR operates 24/7 and is trusted by leading brands worldwide. The Role... ...satisfaction. Expert Recruitment and Engagement ~ Manage processes for identifying, recruiting, and onboarding subject...
- ...Summary Job Overview Oversees, supervises and manages the operational aspects of ongoing projects and programs ensuring quality deliverables on time and within budget. Will ensure that all project work is completed in accordance with SOPs, policies and practices....
- ...advertiser journey: account creation, campaign setup, budget management, ad approval processes, and... ...recommendations to the Training Manager and Operations leadership to support workforce... ...engineering support, or technical integrations (BPO or SaaS support preferred). •Strong...
- ...Work Setup: Onsite (McKinley, Taguig) Urgency: Urgent Status: Active Account/Category... ...: Training We’re looking for a BPO Trainer who can deliver engaging... ...strengthen team capabilities, and drive operational success through learning. Non-Negotiable...
- ...Work Setup: Onsite (BGC Taguig) Schedule: Shifting Schedules Responsibilities: Process Optimization: Identifies inefficiencies... ...Requirements: Relevant years of experience: 5 years minimum BPO experience in customer service Leadership experience: 4 years...
775000 $ per day
...THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Operations Senior Manager WORK SETUP: Hybrid Overall Purpose: Support sales opportunities and delivery of the solution by leveraging Accenture’s full...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Manager (BPO setup). Be the first to apply!
