CSR Trainer
Full-time
J-K Network Services
Client Company: A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.
Position: CSR Trainer (Open for Undergraduates)
Industry: BPO
Location: Tarlac City
Salary Offer: Php35,000-Php40,000
Work Schedule: Shifting Schedule
Work Set Up: Work-Onsite
Benefits:
- Government mandated benefits
- 13th Month Pay
- HMO
- Vacation Leave Credits
- Sick Leave Credits
Job Requirements:
- Open for Undergraduates
- With at least 1 year of experience as a trainer
- Amenable to work on a shifting schedule
- Amenable to attend face to face interviews
- Can start as soon as possible
Job Responsibilities:
- Develop, update, and facilitate training materials to build foundational skills and knowledge.
- Lead multi-week, blended new hire training programs, including transmission, nesting, and floor training.
- Coach and supervise learners during OJT, nesting, TQ, BQM, and evolution phases to achieve performance metrics.
- Deliver engaging product, behavioral, and tool-based training sessions.
- Monitor new hire progression and enhancement training; provide feedback and implement improvement plans.
- Maintain accurate reports and required certifications; support self-skilling during non-classroom periods.
- Communicate effectively with clients and team members to address needs, resolve issues, and meet expectations.
Recruitment process: Online and Face to face
- Initial interview
- Final interview
- Job offer
Look for Ms. Yanna
Vacancy posted 21 days ago
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