CSR Trainer
Full-time
Intelegencia
- Develop and implement effective training programs tailored to credit card customer service.
- Facilitate interactive workshops covering key areas such as billing issues, fraud prevention, credit limits, and payment dispute resolution.
- Lead onboarding initiatives and provide ongoing training for both new team members and tenured staff.
- Offer individualized coaching to help agents improve performance and build confidence.
- Collaborate with Quality Assurance and Compliance teams to align training content with company policies and standards.
- Create engaging, easy-to-digest learning materials that enhance knowledge retention and practical application.
- Monitor industry trends to refine training strategies and ensure relevance.
- At least 3 years of customer service experience, ideally within the credit card industry.
- Proven ability to design and facilitate effective training sessions.
- Excellent communication and presentation skills across all audience levels.
- Certifications in Facilitation or Training Management are an advantage.
- Proficiency with Microsoft Office and e-learning tools.
- A proactive, well-organized, and adaptable approach.
Vacancy posted 21 days ago
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