Mandarin Pharma Customer Support Analyst
Full-time
J-K Network Services
COMPANY PROFILE: One of the leading trusted American Companies that provides pharmaceutical services, as they are known for providing the resources and solutions for Medicine and Medical Devices in the Global Market. Position: Mandarin Pharma Customer Support Analyst Company Industry: America’s Leading Brand for Trusted Medicine and Medical Devices Work Location: BGC, Taguig City Work Schedule: Dayshift Schedule Salary: Php 70,000 - Php 80,000 (High Base Salary + Language Allowances) Work Set-up: Hybrid Set-Up (Once a week, onsite)
BENEFITS :
- Laptop provided
- Php 6,000 Transportation allowance (fixed, taxable).
- Php 2,000 Rice allowance (fixed; non-taxable).
- 15 vacation leave credits (available on the first day on a pro-rated basis; up to 10 days of leave encashment is available by year-end)
- 15 sick leave credits (available upon regularization/6 months; pro-rated)
- HMO Insurance for the employee is available on Day 1.
- 13th month Pay
- Government Mandated Benefits
- Competitive remuneration
- Annual Merit (Salary) Increase and Annual Performance Bonus
REQUIREMENTS OF THE JOB:
- Filipino or Filipino-Chinese who can speak conversational Mandarin.
- Basic to Conversational in the English Language.
- Highly preferred Fresh Graduates, and No Experience is Required
- Graduate of a Bachelor’s Degree in any Life Science or Healthcare-related Course (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.) is a big plus.
- Having a Mandarin Pharmaceutical Help Desk
RESPONSIBILITIES OF JOB APPLICATION:
- Answer basic Calls and Email inquiries from Chinese Medical Professionals.
- Answer concerns like Usage instructions, Expiration dates, and dosages
- Guide partners on the proper usage of medicine and devices
- Provide possible side effects of the medicines
- Forward issues to higher support if considered escalations
- Assist Mandarin patients with questions with accurate responses.
RECRUITMENT PROCESS: (ALL ONLINE PROCESS)
- Paper Screening
- Assessment Schedule
- Initial interview
- Final Interview
- Job offer
Vacancy posted 6 days ago
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