Commercial Analyst

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Fulfillment Commercial Analyst is responsible for ensuring accurate and timely billing of fulfillment services, maintaining alignment between commercial agreements and operational execution, supporting process improvements through data, and resolving billing-related disputes.  This role works closely with Operations, Finance, Sales, and Key Account Management teams to ensure revenue integrity, customer satisfaction, and scalable billing processes.  

Main Duties

• Generate, review, and validate fulfillment billing data for accuracy and completeness. 
• Reconcile operational transactions against contract terms and pricing. 
• Investigate and resolve billing discrepancies in a timely manner. 
• Identify opportunities to improve and automate billing processes. 
• Monitor billing cycle performance and proactively address risks that may impact invoice timeliness. 
• Review customer contracts, pricing schedules, and commercial agreements to ensure accurate billing implementation. 
• Identify and implement process improvements to increase efficiency and accuracy in billing workflows. 
• Support and drive automation initiatives to reduce manual effort and improve scalability. 
• Develop and maintain dashboards and reports for billing visibility and performance tracking. 
• Analyze data trends to generate insights that support decision-making and operational improvements. 
• Investigate and resolve customer billing inquiries and disputes in a timely manner. 
• Conduct root cause analysis for recurring billing issues and implement preventive measures. 
• Collaborate with internal stakeholders to gather supporting documentation and evidence for dispute resolution. 

Qualifications

• A Bachelor's degree in Finance, Accounting, Business Administration, Economics, Supply Chain, Engineering or a related field. 
• 2–5 years of experience in billing operations, revenue operations, commercial finance, fulfillment operations, or similar analytical roles 
• Exposure to logistics, e-commerce fulfillment, supply chain, or 3PL environments preferred 
• Experience with customer contracts, pricing models, and end-to-end invoicing processes
• Strong analytical and problem-solving skills with ability to interpret complex data and generate insights 
• Ability to manage multiple priorities and work in a fast-paced environment 
• Strong stakeholder management and cross-functional communication skills
• Experience with ERP, CRM, billing, or warehouse management systems is an advantage 
• Ability to interpret commercial agreements and translate them into operational processes 
• Process-oriented mindset with focus on continuous improvement and automation 
• Positive with a can-do attitude 
• Strong commercial awareness with the ability to connect data to business impact 

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