Conceptual Design Manager

JOB DESCRIPTION

Technical

• Manage day‑to‑day studio operations and budget, including short and long‑term operational planning with shifting priorities.
• Act as a leader in the studio; ensure standard operating procedures are followed, identify inefficiencies in workflow and drive a culture of continuous improvement.
• Set daily production goals and ensure resources are in place to meet targets, coordinating directly with teams. Report out on daily progress to cross‑functional leaders to ensure complete transparency of studio progress.
• Represent the studio team during daily status meetings.
• Maintain cooperative disposition while balancing creative needs with business strategy and fiscal responsibility.
• Forecast bottlenecks & initiate plan to ensure team has appropriate resources to adapt.

Client management

• Promote the studio across the global business, identifying business opportunities and areas where the Design Studio could add value to our clients.
• Ensure high levels of client service and the efficient running of the studio through adherence to all best practice processes and recommending improvements.
• Meet with clients on a regular basis to provide a progress health‑check throughout the life of high‑level projects. Identify and pro‑actively plan for future projects that are known to the client.
• Ability to build relationships with clients at all levels.
• Manage Client escalations and ensure service recovery.
• Implement Continuous Improvement.

Project leadership

• Take complex high‑level design briefs, and communicate this information clearly to relevant members of the team/client in both written and verbal form.
• Handle the project management of the larger high‑level tasks, to ensure the creative and professional solutions are in line with the campaign’s strategic goals, the clients’ preferred style and brand guidelines.
• Experience of managing a team of highly creative designers, helping them to deliver compelling and professional solutions within strict corporate guidelines to tight deadlines and on budget.
• Exemplary project and people management skills are essential to ensure the smooth running of the diverse and creative team.

JOB QUALIFICATION

• Excellent client‑facing and communication skills, with a confident personality.
• Excellent verbal, written and listening communication skills, team‑building skills, as well as creative and artistic presentation skills.
• In‑depth knowledge of brand positioning, industry trends.
• Creative and artistic presentation skills.
• Ability to convey ideas in an oral presentation in an exciting and engaging manner.
• In‑depth knowledge of brand positioning, industry trends.
• Substantial experience within the design industry of which a considerable period of this experience would be as a senior creative developing impactful marketing campaigns.
• Supreme written communication skills, can convey complex concepts clearly.
• Prior experience in digital design, with digital media experience and information design.
• Exceptional Adobe creative software skills.
• High degree of competency in HTML coding, a 'digital native' with good experience as a web and digital designer.
• Minimum 7+ years of relevant experience.
• Any graduate.
• Must have experience managing operations for a production studio.
• Ability to influence and build successful working relationships with a diverse set of partners.