Healthcare Training Specialist

About the role

We are seeking a Trainer who will be responsible for onboarding, training, and developing new hires across multiple healthcare support functions, including Prior Authorization (PA) , Eligibility & Benefits (E&B) , and Scheduling . The Trainer will ensure employees gain the knowledge, skills, and confidence needed to perform their roles effectively while maintaining quality, compliance, and productivity standards.

Key responsibilities

• Conduct new hire training programs for Prior Authorization, Eligibility & Benefits, Scheduling, and other operational departments as needed.

• Develop, update, and maintain training materials, presentations, job aids, and standard operating procedures (SOPs).

• Facilitate classroom, virtual, and one-on-one training sessions.

• Evaluate trainee performance through assessments, quizzes, role-playing exercises, and practical demonstrations.

• Monitor trainee progress and provide ongoing coaching, feedback, and support.

• Collaborate with Operations, Team Leads, and Subject Matter Experts (SMEs) to ensure training content is accurate and up to date.

• Identify knowledge gaps and recommend training interventions to improve performance.

• Assist with cross-training initiatives to support operational flexibility.

• Track and maintain training records, attendance, certifications, and performance results.

• Ensure all training programs align with company policies, client requirements, HIPAA regulations, and healthcare industry standards.

• Support the development of refresher training and continuous learning programs for existing employees.

• Participate in quality improvement initiatives and help drive operational excellence.

About you

• Bachelor's degree preferred, or equivalent combination of education and professional experience.

• At least 1-2 years of training, coaching, mentoring, or team lead experience preferred

• Strong knowledge of insurance eligibility verification, benefits investigation, copay determination, prior authorizations, referral management, and healthcare terminology

• Strong understanding of healthcare workflows, insurance verification, payer requirements, and scheduling systems.

• Excellent presentation, communication, and facilitation skills.

• Strong organizational and time management abilities.

• Proficient in Microsoft Office Suite and virtual training platforms.

• Ability to adapt training methods to accommodate different learning styles.

• Detail-oriented with strong problem-solving and analytical skills

Work Set Up: Work Onsite in Eastwood, Quezon City