Assistant Manager
Full-time
Gratitude Jobs Ahead HR Inc
Description - Provide exceptional customer service through various online channels, including email and live chat.
- Handle customer inquiries, complaints, and support requests effectively and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist in scheduling appointments and follow-ups as required.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 3–5 years of experience in customer service or related roles.
- Skills and Competencies: Proficient in English, strong customer service skills, excellent scheduling abilities, and effective problem-solving skills.
- Qualities and Traits: Strong communication skills, empathy, patience, and a positive attitude.
- Responsibilities and Duties: Ability to handle multiple tasks while maintaining professionalism.
- Working Conditions: Comfortable working in a remote environment with flexible hours.
Vacancy posted 5 days ago
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