Senior Client Services Coordinator, Night Shift (ICT_TECH CB_2026_05)
Full-time
WTW
Senior Client Services Coordinator, Night Shift (ICT_TECH CB_2026_05)
- 202604323
- Philippines
- Full time
Description
The Role
• Analysis and interpretation of licencing requirements
• Finding Solutions to complex and bespoke liceencing requests
• Be the first point of contact for clients on queries relating to software licencing, billing and contract renewals
• Processing new sales and trials in accordance with the clients Software License Agreement including dispatch of software licences and processing of invoices
• Leading a small group with responsibility for a subset of high value clients
• Drafting quotations for new and additional licence requests
Qualifications
The Requirements
• Proven track record of handling complex queries and tasks in a pressurised environment
• Excellent attention to detail with the ability to accurately review the quality of own output.
• Excellent customer service skills with experience of dealing with corporate clients and individuals at all levels
• Exceptional client relationship skills: ability to develop strong relationships quickly and maximize resources effectively to achieve goals
• Experience in interpreting legal contracts
• Experience understanding and working with financials and invoices Flexible with a ‘can do’ attitude with the determination to solve problems and seek solutions
• Strong verbal and written communication skills.
• Proven administration and organisational skills with the ability work on own initiative, juggle tasks and prioritise work for yourself and your team.
• At least 2 years experience in leading a team. To be able to multitask on adaily basis and help your team and others in a fast paced enviornment
• Strong IT skills with an aptitude for easily learning new IT systems and computer skills.
• An eye for detail and excellence
• Proven to be an effective team member to Lead their own team as well as other parts of the business.
WTW is an Equal Opportunity Employer
Vacancy posted 22 hours ago
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