AU NDIS Account Manager (Permanent Dayshift, Remote/WFH-Philippines)

PERMANENT DAYSHIFT / REMOTE - WFH Philippines

WFH Job for Scale-X (Outsourcing partner of GetmyCourse)

URGENT HIRING!

NDIS/Healthcare ACCOUNT MANAGER

Industry: NDIS/ AU Healthcare Account

Type: Full Time, AU Hours

Rate: 10 AUD/hour

Start ASAP : May EOM or 1st week of June (Interview tentative on May28)

At Scale-X Solutions, we're looking for a highly organized and people-driven Operations & Account Team Lead to help manage client relationships, oversee daily operations, and support team performance.

This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations, with enough sales background to confidently handle client communication and relationship management.

If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit.

What You'll Be Doing:

• Oversee daily account operations and ensure smooth client servicing
• Manage and support a team of Virtual Assistants and/or support staff
• Act as the main point of contact for assigned client accounts
• Build strong client relationships through proactive communication and problem-solving
• Coordinate internal teams to ensure tasks, timelines, and deliverables are met
• Monitor account performance, team productivity, and client satisfaction
• Handle escalations and provide operational solutions when needed
• Identify opportunities to improve processes and client retention
• Assist with onboarding new accounts and maintaining long-term partnerships
• Collaborate closely with management to ensure operational excellence

What's In It for You

• Permanent Work From Home
• AU Morning Shift
• HMO on your first year
• Paid Leave Credits
• Supportive and collaborative team environment
• No commute, no traffic, no unnecessary office stress
• Long-term career growth opportunities

What You Need to Bring:

• At least 3 years of experience in operations, account management, customer success, or team leadership
• Previous experience handling teams in a remote/work-from-home setup is highly preferred
• Strong client communication and stakeholder management skills
• Background in sales, account management, or client-facing roles is a plus
• Ability to multitask, prioritize, and manage multiple accounts/projects
• Experience using CRM systems and operational tools
• Strong problem-solving, organizational, and leadership skills
• Proactive mindset with the ability to work independently
• Experience in the NDIS industry is an advantage but not required

We'd Love Someone Who:

• Can lead a team while keeping clients happy
• Knows how to balance operations and relationship management
• Is calm under pressure and solutions-oriented
• Takes ownership and genuinely cares about delivering results
• Understands that strong operations are what keep clients long-term
• Strong attention to detail, Highly organized and dependable
• Deep and analytical perfectionists
• Emotionally sensitive and Risk aware

Feel like you're the ONE we're looking for and WANT TO GET AHEAD OF THE CURVE

Kindly take our PERSONALITY TESTING ASAP to be prioritized for the initial interview today (May22 and early nextweek, May25 to 27)

• SCALEX - PERSONALITY TEST
• Once done, send your latest CV to April Ventilacion <[HIDDEN TEXT]> for an expedited hiring experience