Corporate Automation Specialist

ABOUT TALENT MAP GLOBAL BPO INC:

Talent Map Global BPO, Inc. is a global talent solutions and business process outsourcing company connecting skilled professionals in the Philippines with growing North American businesses. We build dedicated offshore teams across technology, finance and accounting, marketing, and enterprise operations.

Our people-first culture is grounded in collaboration, integrity, continuous learning, and operational excellence. Team members gain meaningful exposure to international clients while building long-term careers in a supportive, performance-focused environment.

POSITION SUMMARY:

The Corporate Automation Analyst supports the successful delivery of automation initiatives by leading process discovery, requirements definition, documentation, intake coordination, and project visibility activities. This role serves as the bridge between business stakeholders and technical teams, helping ensure that work is clearly defined, appropriately prioritized, and aligned to operational needs.

KEY RESPONSIBILITIES:

• Lead process discovery sessions and gather business requirements for automation opportunities and operational improvements.

• Document current-state processes, business rules, exceptions, and desired future-state workflows.

• Create and maintain key delivery artifacts such as process documentation, requirements summaries, workflow maps, and solution support materials.

• Identify, evaluate, and recommend opportunities for automation, standardization, and process improvement across business operations.

• Manage intake coordination, backlog organization, and prioritization readiness across multiple workstreams.

• Track progress, risks, dependencies, action items, and status updates for active initiatives.

• Serve as a communication bridge between stakeholders, developers, administrators, and leadership.

• Help validate that delivered solutions align with business requirements and operational expectations.

• Promote documentation quality, standardization, and governance across the automation lifecycle.

• Perform other related duties and responsibilities as assigned that may not be specifically stated above.

QUALIFICATIONS:

1. Education and Experience:

• Bachelor’s degree in information technology, Business Administration, Business Analytics, Management Information Systems, or a related field preferred.

• Relevant experience in business process analysis, business analysis, workflow documentation, automation initiatives, or project coordination.

• Experience gathering and translating business requirements into structured documentation and actionable technical work items.

• Experience coordinating and tracking multiple projects, stakeholders, operational teams, or workstreams.

• Experience supporting process improvement, automation, or digital transformation initiatives is preferred.

• Experience working with geographically distributed or U.S.-based teams is an advantage.

1. Systems and Technical Skills:

• Familiarity with Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Copilot.

• Experience with work-management platforms such as Azure DevOps, Jira, or comparable tools.

• Ability to create and maintain backlogs, user stories, tasks, acceptance criteria, and definitions of done.

• Strong process-mapping and workflow-documentation skills covering current-state and future-state processes.

• Experience documenting business requirements, business rules, exceptions, dependencies, risks, and solution requirements.

• Experience supporting User Acceptance Testing (UAT), defect tracking, requirements traceability, validation, and solution handoff.

• Familiarity with SharePoint, low-code platforms, enterprise collaboration tools, and operational dashboards is preferred.

• Working knowledge of data reporting, metrics tracking, and process-improvement methodologies is an advantage.

1. Core Competencies:

• Strong business analysis and process-discovery skills.

• Excellent requirements-gathering, documentation, and information-organization capabilities.

• Strong analytical and structured problem-solving skills.

• Ability to translate operational and business needs into clear technical requirements.

• Excellent written and verbal English communication skills.

• Strong stakeholder-management and cross-functional collaboration skills.

• Highly organized with strong attention to detail and follow-through.

• Ability to manage competing priorities across multiple projects and workstreams.

• Strong project coordination, risk tracking, and dependency-management skills.

• Process-improvement and automation-oriented mindset.

• Ability to bridge communication effectively between business stakeholders, developers, administrators, and leadership.

1. Work Requirements:

• Full-time remote position supporting business and automation initiatives.

• Ability to work varying shifts based on business and client requirements.

• Ability to independently coordinate multiple automation projects, workstreams, priorities, and stakeholders.

• Ability to facilitate process-discovery and requirements-gathering sessions with business and technical teams.

• Responsible for maintaining accurate and organized project documentation, requirements, workflows, status reports, risks, dependencies, and action items.

• Ability to support UAT, solution validation, release planning, change coordination, and delivery-readiness activities.

• Must maintain appropriate documentation standards, governance, confidentiality, and information accuracy throughout the automation lifecycle.

• Perform other related duties and responsibilities as assigned that may not be specifically stated above.

COMPENSATION AND BENEFITS:

1. Base Salary - Competitive gross basic monthly salary, commensurate with the candidate’s qualifications, relevant experience, certifications, and specialized technical expertise

1. Night Shift Differential - Provided in accordance with applicable Philippine labor requirements and company policy.

1. Statutory Benefits - SSS, PhilHealth, Pag-IBIG, 13th-month pay, and applicable holiday pay in accordance with Philippine law.

1. Allowances - Applicable de minimis or work-related allowances, subject to company policy and employment terms.

1. Health Coverage - HMO coverage subject to the eligibility date and terms stated in the employment offer and company. policy.

1. Paid Leave - Vacation and sick leave benefits subject to eligibility, accrual rules, and company policy.
   EQUAL OPPORTUNITY AND DATA PRIVACY:

Talent Map Global BPO, Inc. is committed to fair and inclusive employment practices. Qualified applicants will be considered based on role-related skills, experience, and business requirements. Personal information submitted during recruitment will be handled in accordance with applicable privacy requirements and company policies.

IMPORTANT NOTICE:

This job description summarizes the role's principal responsibilities and requirements. It is not an exhaustive list, and duties may be adjusted based on client needs and business priorities. Compensation, benefits, work arrangement, shift, and employment terms remain subject to the final written offer and applicable company policies.