Call Center Representative
Full-time
NeksJob Philippines
Job Description:
We are looking for experienced and customer-focused individuals to join our team as Call Center Agents. The ideal candidate has excellent communication skills, strong customer service abilities, and experience handling customer concerns in a fast-paced environment.
Responsibilities:
- Handle customer inquiries through phone, chat, or email
- Provide accurate information and effective solutions to customer concerns
- Resolve complaints and issues professionally and efficiently
- Maintain a high level of customer satisfaction
- Follow company policies, procedures, and quality standards
- Document customer interactions and update account information
- Meet daily, weekly, and monthly performance targets
- Maintain professionalism and a positive attitude when assisting customers
Qualifications:
- At least Senior High School graduate
- With at least 6 months to 1 year of BPO or call center experience
- Excellent English communication skills
- Strong customer service and problem-solving skills
- Basic to advanced computer knowledge
- Ability to multitask and work under pressure
- Willing to work onsite
- Willing to work on shifting schedules, weekends, and holidays when required
Benefits:
- Competitive salary package
- Paid training
- Government-mandated benefits
- Performance incentives
- Career growth opportunities
- Supportive work environment
Vacancy posted 2 days ago
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