Team Lead | Healthcare Account (Authorization) | Get a 21K Signing Bonus
Full-time
ISTA Personnel Solutions
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities
Team Lead
- Oversees daily operations for all agents delivering high-quality and valued services
- Conduct training and coaching, including insights and action plans to improve
- Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
- Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
- Perform other supervisory tasks as required
Authorizations
- Review and process authorization requests from insurance companies.
- Handle inbound and outbound calls professionally and efficiently.
- Ensure that all assigned tasks are completed by the end of the day, with no pending items.
Requirements
- With 2 years BPO experience handling a Healthcare Account
- At least 6 months of team lead / supervisory experience
- Has experience reviewing medical records, processing authorization, and verifying benefits
- Excellent verbal and written English skills
- With good attention to details
- Must be willing to work on-site in Mandaluyong
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
Vacancy posted 10 hours ago
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