Field Application Engineer

Required Skill(s):

• Technical experience is required.
• AutoCAD knowledge is an advantage.
• Proficient in MS Excel skills.
• Must be keen to details and able to work well in a fast-paced environment.
• Ability to understand customer requirements.
• Creative and analytical thinker with strong problem-solving skills.
• Ability to apply solutions, technology, and products to a business opportunity.
• Ability to manage multiple loads in order to complete tasks efficiently and within expected timelines.
• Ability to evaluate data gathered from multiple customers.
• Highly responsive with a strong sense of urgency.
• Strong verbal and written communication skills.
• Excellent presentation and demonstration skills.
• Interpersonal skills and negotiating skills.
• Can work under minimal supervision.

Responsibilities:

• Provide technical assistance and sales support to meet customer needs and expectations.
• Review product specifications and recommend suitable product models based on customer requirements.
• Assist in the development of new projects and prepare sales proposals.
• Conduct failure analysis and create executive summary reports.
• Effectively communicate technical solutions and issues to customers.
• Providing quotations to customers within the set turn-around-time.
• Coordinate with customers for Purchase Order (PO) processing, ensuring all details are carefully reviewed.
• Maintain an expert understanding of company products and services.
• Manage and maintain a PO database and sales-related records.
• Take ownership of assigned accounts and oversee all account-related actions.
• Provide timely and accurate sales reports.
• Ensure on-time processing of all committed deliveries.
• Respond promptly to customer inquiries and requests.
• Provide feedback on market trends, customer requirements, and competitive products.
• Ensure a strong understanding of various package types and their impact on product performance.

Qualifications:

• Candidate must possess Bachelor's/College Degree in Engineering (Mechanical/Electrical/Electronic) or equivalent.
• Minimum 5 years of experience as a Field Application Engineer (FAE) in the semiconductor industry.
• Strong knowledge of semiconductor packaging types and their applications.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong communication and customer engagement skills.
• Salary is negotiable depending on the years of experience.