SQL Specialist
RecruitNest Consulting
Job Expectations:
- Position Type: Experienced - Associate
- Employment Type: Full-Time, Permanent (Direct Hire)
- Work Setup & Location: Fully Onsite - McKinley Hill, Taguig City
- Work Schedule: Weekdays; Night/Rotating Shift
- Industry: BPO (SaaS)
About the Job:
We are looking for a SQL Specialist to join our client's team and provide advanced support for cloud-based SaaS platforms. In this role, you will troubleshoot application issues, analyze backend data using SQL, and assist clients in resolving technical concerns, including API-related issues. You will work closely with internal teams and customers to ensure system reliability, deliver excellent support, and maintain a high level of customer satisfaction.
Key Responsibilities:
- Provide technical support for cloud-based SaaS applications and platforms.
- Investigate, troubleshoot, and resolve application, system, and API-related issues.
- Write and execute SQL queries to analyze data and resolve backend concerns.
- Monitor, diagnose, and escalate complex technical issues when necessary.
- Support API connectivity issues, including GET/POST requests, authorization, and response validation.
- Collaborate with internal teams to identify root causes and implement solutions.
- Document troubleshooting steps, resolutions, and support activities accurately.
- Assist clients with product-related inquiries and technical concerns.
- Ensure timely resolution of tickets while meeting service level agreements (SLAs).
- Maintain a strong understanding of SaaS products, platform functionality, and API integrations.
Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- 1+ years of hands-on SQL experience, with exposure to API support/integration.
- Experience supporting SaaS (Software-as-a-Service) products or platforms is a big plus.
- Ability to write and execute SQL queries for troubleshooting and data analysis.
- Basic understanding of APIs, methods, and authorization concepts is an advantage.
- Excellent interpersonal and communication (written & verbal) skills.
- Willing to work onsite in McKinley Hill, Taguig City.
- Willing to work on a shifting schedule.
- Can start immediately, if possible.
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Vacancy posted a month ago
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