START ASAP | Customer Service Associate | Online Shopping & E-Commerce | Clark
Full-time
Sutherland Philippines
As a Customer Service Associate for our Online Shopping & E-Commerce account in Clark , and you'll be handling problems with orders, tracking down missing items, and resolving return or refund issues. Your quick thinking and customer-first approach will ensure that every shopper receives the support they need, exactly when they need it.
What you’ll bring to the table:
- Assist customers in setting up and troubleshooting their devices
- Address customer queries via phone, email, and web chat using the business services system
- Identify customer needs, clarify technical information, research issues, and provide solutions
- Maintain expertise in products, services, wireless mesh networking solutions, soft skills, and email etiquette when responding to customer requests on the website
You’re the perfect fit if you have:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge of computers
- Good customer service and problem-solving skills
- Hands-on experience using AI tools (e.g., ChatGPT) and good judgement to verify outputs.
The good stuff coming your way:
At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.
- Paid training
- Paid time off
- Vision, dental, and health benefits
- HMO + Dependent
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
Ensure your line stays open between 10 AM and 7 PM as our team may reach out.
Vacancy posted more than 2 months ago
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