Rider Support Representative (CSR | BGC | Onsite)
20000 - 30000 PhpFull-time
Gratitude Inc
LOCATION: Onsite – BGC, Taguig City
WORK SETUP: Onsite | Shifting Schedule
SALARY: Up to ₱36,000 package
Role Overview:
Join our Rider Support Account as a Customer Service Representative! You will assist riders and delivery partners with account concerns, trip inquiries, and technical issues, ensuring a seamless experience on the platform.
Key Responsibilities:
Handle rider inquiries via phone, email, and chat.
Resolve account, trip, and payment-related concerns.
Troubleshoot technical issues and escalate when needed.
Document interactions accurately in the system.
Meet performance metrics and quality standards.
Qualifications:
Completed at least 2 years in college – with no back subjects.
Min. 18 months BPO experience – required.
Excellent English communication skills.
Willing to work onsite in BGC, Taguig City .
Amenable to shifting schedules.
Why Join?
Competitive salary: up to ₱36,000 package .
Prime BGC location.
Career growth opportunities.
Dynamic and supportive team environment.
Vacancy posted 18 hours ago
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