Sales and Customer Service Representative
Full-time
Agricyn Ventures Inc.
Job Summary
The Sales Operations Associate is responsible for providing excellent customer service, assisting walk-in customers with their purchases, processing sales transactions accurately, and supporting the day-to-day operations of the store. The role ensures a positive customer experience while maintaining efficient sales and cashiering operations.
Key ResponsibilitiesCustomer Service
- Welcome and assist walk-in customers in a friendly and professional manner.
- Respond to customer inquiries and provide accurate product information.
- Recommend suitable products based on customer needs and preferences.
- Resolve customer concerns or complaints promptly and escalate issues when necessary.
- Build and maintain positive customer relationships to encourage repeat business.
Sales
- Promote and sell company products and services to achieve individual and team sales targets.
- Prepare quotations and process customer orders.
- Monitor product availability and coordinate with the appropriate department regarding stock requirements.
- Upsell and cross-sell products whenever appropriate.
- Maintain product displays and ensure merchandise is organized and presentable.
Cashiering
- Accurately process cash, card, digital, and other approved payment transactions.
- Issue official receipts, invoices, and other necessary sales documents.
- Ensure proper cash handling procedures are followed at all times.
- Perform daily cash reconciliation and submit reports at the end of each shift.
- Report any cash discrepancies immediately to the supervisor.
Sales Operations
- Maintain accurate records of sales transactions and customer information.
- Assist in inventory monitoring, stock receiving, and stock replenishment.
- Ensure the sales area is clean, organized, and compliant with company standards.
- Coordinate with warehouse and logistics personnel for order fulfillment when necessary.
- Perform administrative tasks related to sales operations as assigned.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or any related field is preferred.
- At least one (1) year of experience in sales, customer service, retail, or cashiering is an advantage.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and sales skills.
- Knowledge of basic cashiering procedures and POS systems.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Honest, detail-oriented, organized, and trustworthy.
- Able to work under pressure and in a fast-paced environment.
- Willing to work on weekends, holidays, and shifting schedules if required.
Key Competencies
- Customer Service Excellence
- Sales and Negotiation Skills
- Cash Handling Accuracy
- Communication Skills
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork
- Integrity and Accountability
Benefits:
- Free parking
- On-site parking
- Paid training
- Promotion to permanent employee
Vacancy posted a month ago
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