Tech Support Blended (Chat and Voice)
Full-time
TORCH SOLUTIONS
We are seeking a Tech Support Blended (Chat and Voice) to join our dynamic team. This full-time position is based in Angeles City Pampanga and will involve providing technical support and assistance to our valued customers via both chat and voice channels. What you'll be doing Responding to customer inquiries and troubleshooting technical issues via chat and voice channels Providing knowledgeable and efficient resolutions to customer problems Documenting customer interactions and maintaining accurate records Continuously expanding your technical knowledge to better assist customers Collaborating with cross-functional teams to enhance the customer experience Adhering to all company policies, procedures and service level agreements What we're looking for Associate/College Graduate/2 yrs college in Information Technology or any related field with 12 months of hardcore tech experience in BPO or non-BPO (hardware and software troubleshooting) * Telco TSR BPO experience is accepted Excellent English communication skills, both verbal and written Must be able to type 35 WPM with 86% accuracy Strong knowledge in Microsoft Office Suite Additional certification/training in technical field is preferred Shifting schedule/Weekends/Holidays/OT required What we offer We are committed to providing our employees with a rewarding and supportive work environment. Some of the key benefits we offer include:
- Competitive compensation package
- Comprehensive health insurance coverage
- Opportunities for professional development and career advancement
- Generous vacation and leave entitlements
- Fun and engaging team-building activities
Vacancy posted more than 2 months ago
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