Customer Service Associate

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: RTO OVERALL PURPOSE: The Analyst will provide the knowledge, expertise, and guidance needed to manage processes and people efficiently. The role is responsible for ensuring 100% accuracy in all resolutions provided by the helpdesk. The Analyst is expected to answer all process-related queries raised by Customer Service. RESPONSIBILITIES: As part of the Front-Office team, you will act as the first point of contact for Shoppers Drug Mart (SDM) stores, resolving queries and providing support. This role involves handling questions related to critical accounting, payroll, reporting, reconciliation, and financial operation. RESPONSIBILITIES: The Front-Office team receives queries and support requests from SDM stores and works closely with the Back-Office team to provide end-to-end financial processing support. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekend Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2

SKILLS AND QUALIFICATIONS: Standard Customer Service profile; no domain With at least 6 months of working experience

Mandaluyong

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