Customer Service Representative / Agent () - Cebu City
14000 - 29000 PhpFull-time
Gratitude Inc
About the role
We are hiring Customer Service Representatives (Call Center Agents) across Cebu City . Choose from four locations: IT Park, Montage, J-Center and Banawa . Whether you’re a high school or senior high school graduate with BPO experience, or a college-level agent looking for a better package, there is a site for you. All positions are 100% onsite .
Responsibilities
- Handle inbound and outbound customer interactions by phone, chat or email, depending on the account
- Resolve customer concerns accurately and professionally on the first contact where possible
- Provide product, billing or technical support to international customers
- Meet quality, productivity and attendance targets
- Document customer interactions accurately in company systems
- Follow company policies, compliance standards and data privacy guidelines
Available sites, requirements and salary packages
| Site Education Experience Salary package | |||
IT Park | HS/SHS graduate | At least 1 year of BPO experience | ₱14,500 – ₱18,500 + allowance |
Montage | HS graduate (old curriculum) or SHS graduate (new curriculum) | At least 6 months of BPO experience (EXPRO 2–5) | Basic ₱14,500 – ₱18,500 (depending on tenure) + account allowance of ₱4,500 – ₱5,500 |
J-Center | HS/SHS or college graduate | At least 6 months of international voice BPO customer contact experience (strictly required) | Up to ₱26,500 |
Banawa | At least 2 years of college completed | At least 2 years of BPO experience | ₱14,500 – ₱18,500 + allowance |
Qualifications
- Willing to work 100% onsite at a Concentrix Cebu site
- Excellent English communication skills, written and verbal
- Strong customer service, problem-solving and active listening skills
- Comfortable with computers and multiple systems
- Previous BPO or call center experience, per the site requirements above
Why join
- Competitive packages of up to ₱26,500
- Four Cebu City locations, so you can choose one close to home
- Open to HS and SHS graduates, with some sites open to college applicants
- Immediate hiring with career growth at a global BPO company
Vacancy posted 6 days ago
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